Automation in Jira that creates a new ticket and then populates an object field.

[Fabrício Fernandes de Souza]

"Hey everyone! I need help creating an automation in Jira that creates a new ticket and then automatically populates an object field. What's the best way to do this? Would it be possible with a single automation rule? Any tips or examples would be appreciated!"

In the print it is an object assets field

[Trudy Claspill · Accepted solution]

Hello @Fabrício Fernandes de Souza 

Does the field support specifying only one asset or multiple assets?

How are you determining which asset should be specified in that field? Will it be the same value for every issue created by the rule, or do you need to set the asset based on some other criteria?

The field is intended to take an AQL statement to find/select the Asset(s) that should be added to the field. Are you familiar with using AQL statements?

Here is a reference document library for AQL:

https://support.atlassian.com/assets/docs/use-jira-and-assets-query-languages-with-assets/

[Fabrício Fernandes de Souza]

Hi @Trudy Claspill
My goal is to build an automation that creates a weekly ticket.
I have a list-type object field that selects only one option that I use to classify the ticket, and I want
this field to always be populated with the same information when creating the ticket.
I've tried a few different ways to set this information in the field, but it's not working.

[Trudy Claspill]

What have you tried?

What were the results? What information was added to the rule execution Audit Log for each of the things you tried?

[Fabrício Fernandes de Souza]

@Trudy Claspill
Consegui resolver o problema graças a documentação que voce deixou.
Obrigado.