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Jira Service Management
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As an administrator in Jira projects, I am unable to access the setting to adjust 'customer access settings' under channel access. Under Jira, my organisation is setting up a request form to...
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Hi, I can see that you can filter for issues that have breached SLA targets, but can you filter for issues that are, for example 1 week or 1 month over SLA?
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Hi All, SLA fields are missing on tickets when viewing them. What areas of JSM do i need to look to investigate this? I have a Time to First response configured already to start the ...
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hello I'm trying to create a ticket via REST API jira 9.6 to Jira Service Management 5.6.0( customer portal) but i get the following error. { "errorMessages": [ ...
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We have form we are making that will have a conditional section that will appear on the condition a specific radio button option is selected. The user could potentially need to fill out the conditio...
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We're currently experiencing an issue with our JIRA instance. It appears that only the admin account is functioning properly—team members are unable to access or use JIRA as expected. It keeps the pa...
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So we are looking to move a very large questionaire onto Jira service management but have a few constraits we keep running into when we are looking to so. The constraints are: a 15 minute timeout t...
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He intentato incrustar el widget en Angular, pero no me lo muestra, hay alguna solución a esto?
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Greetings. We are in the process of enhancing our support portal and we are trying to use Assets to do so. It's difficult to gage what you all might need to know in order to help, so let me ...
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Hello! Trying to utilize smart value for canned response, tried using the following smart value with no luck. Any suggestions? {{Issue.Reporter.DisplayName}}
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We are having issues with the "sent from" email address on emails from Jira. It is showing random email names. This started occurring around April 11th-15th but only on a few emails. But it has occur...
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Our agents correspond with different customer types during the stages of an issue and I would like to know if there is a way to correspond with customer B without sending email to customer A, etc. E...
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Hi, Jira experts. I am a bit flabbergasted, because of the problem I have with the validation for the "Comment" field not working in Data Center Jira Service Manager environment. I have set up an "em...
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I've tested the following JQL successfully in queues, and it works as expected. However, when trying to implement the same logic in a different context, I'm encountering an error that I can't seem to...
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Hi everyone! My recent payment failed because there weren’t enough funds on the card at the time. Now the card’s all good — no need to change it — I just want Atlassian to try the charge again. But...
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Dear team, Our In House Design team needs to create a report including the time spend (time tracking). In the process of creating this report it says that i need to access JQL. Could you please ass...
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How can i get an email to alert me of a new ticket that is created on the board, even when it hasn't
How can i get an email to alert me of a new ticket that is created on the board, even when it hasn't been assigned?
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Hi Team, In Jsm comment screen getting as default options (Add internal note) but i need (Reply to customer) while making a transition i am getting the "Add internal note" as a default option. Hel...
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unable to add some users as requested participants and not sure why. anyone any ideas? its not all users, just random ones who have same roles and permissions as users who we can add.
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Hi, I would like to add an unsubscribe link to an e-mail sent from an automation, just like the unsubscribe link from the customer notification e-mails. (The right one, which says "Benach...
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Is there a way to share a .csv or excel of a service desk queue? If there is can we automate this to be sent via email on a weekly basis?
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I am writing a code to hide the issue types and the component's for the same project its not working
Subject: Help Needed – Component and Issue Type Behavior Scripts Not Working Together Hello Team, I've implemented two behavior scripts in Jira – one for setting components and the other fo...
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A customer, who has previously had access (and raised tickets) in the portal is now shown a message saying that they no longer have permission. It says this customer is still 'active', and I have ask...
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Hi Community leader one of our user admins can't see side panel under created project same as mine. From screenshot, I have field "queue", "filter" a lot more. but no visible from our admin. when he...
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Hello, The service owner approval button does not appear in the requests opened by the users. When users list the requests waiting for approval in the portal, the requests with different stat...
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