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Community resources
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Jira Service Management
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Hi everyone, the email channel in our Jira Service Management project is disabled to ensure that all support requests go through our customer portal. However, some users are replying direc...
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I want to create a JQL Query where all the issues that are watched by someone of my Team (Asset team or Jira native Team) are shown. membersOf only supports groups.
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Hello, i want to make button to external web link in agent view. I have JSM Cloud, its possible?
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Hello together, i have the following question. After migrating to jira cloud we saw that it isn't possible anymore to search through keywords which are included in ticket comments. ...
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I followed all he steps as mentioned in this document. However when I run the Job, it says "Invalid customer ID" I used 1 as mentioned in the documentation but it still didn't work. any suggestions o...
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hi! I am creating a ticketing system through assist on slack. there are multiple teams working on this project, and I'm able to break into teams but I am not sure how to make su...
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Hi, I'm trying to fetch the data from `/rest/api/2/search` based on $"jql=updated >= '{startTime}' AND updated < '{endTime}'". I have the scheduling setup to run every 5mins. Scheduled runs ar...
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When taking the following actions, my tickets are saying "unresolved" In-Progress --> Done Pending --> Done I've tried following existing documentation to set done = resolution, but I'm miss...
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We use a different top navigation bar color for our Jira production and sandbox environments but when I went to the JSM Assets page in my sandbox today for the first time in a month or two I noticed ...
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I would like to know what kind of custom field I have to copy to the smart value: {{issue.Time to resolution.ongoingCycle.goalDuration.friendly}}. My intention is to set a custom fie...
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Hey everyone, can you help me out with some ideas? For some reason, the resolution screen looks different for these users—even though it's the same project and a single flow. In one case, it doesn’t ...
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How do I transition the state of a JIRA issue within Power Automate? I've tried Edit Issue (v2) and Transition issue but I don't know how to fill in the fields. I'm able to open a ticket with Create...
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I would like to configure the support portal for two scenarios: 1 - External customers from different domains could open tickets (they would all already be invited as customers in Ji...
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Hi Atlassian Community! 👋 I'm currently working on an educational project called “10 Class Math Notes: Comprehensive Resources”, aimed at helping students master key topics like Algebra, Geometry, ...
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Can we get that automation setup for the following? or any better approach would be appriciated A manual action in Jira for IHD items called "Move to Dev Hub Production Support" It migrates the...
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I am not an admin on our paid account however our admin just left the company. i do not have his access information but need to remove him as the admin and add myself (for the time being) ple...
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Hi, Currently we are looking for a chatbox that can integrate with our in house AI and would like to know if there are any app recommendations. We need integration with Slack and our JSM por...
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I am trying to create a new custom field to chow the laptop options available for a job role but my mind is having a complete blank What config do i need in the filter AQL so based on the j...
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Hello, I am an admin at Atlassian. We are running into the following problem. Users suddenly get first names like: j.janssen instead of jan Janssen. They cannot change this themselves. I can't adjust...
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That is the filter which we are using and it works for the JSM Agents but not for Jira User. project = yy AND type IN (Bug, Feature, Support) AND status IN (1,2,3,4) AND organizations = xx ORD...
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During Atlassian '25 I discovered we can connect groups to teams. In theory this would be really helpful if I could query by any issues connected to a team to which I belong. Is this possible through...
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We have a customer that would like to change the name of a couple of their Request Types - by doing this will this affect elsewhere in the Project where the Request Type is mentioned/used? i...
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Hello team, I’m looking to create an automation rule that clones a ticket into another project only when we identify a pattern: basically, when a certain number of tickets link to the same Confluenc...
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None of my coworkers are receiving the same error! I have updated both my mac and slack to the latest versions, and haven't been able to locate any articles on how to resolve Slack coul...
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Hi all, I've tried ChatGPT but it seems this isn't possible in native Jira. What I'm trying to achieve is when I copy the requirements info from a Google doc with the screenshots in the...
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