Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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...ilter that can be added to a dashboard or a report that I can send to leadership to reflect the true amount of work people do regardless of who is assigned to the work item.
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Working on JSM, free tier. I have 3 people as service desk Team. (checked on then people and access tab), when doing some tests. 2 users work just fine, even can submit tickets if needed. the thir...
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Hi All, I want to make sure that my agents are aware of tickets that they have not commented on in the last 48 hours. I currently have the following rule that does this: This works perfectly, b...
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My goal is to determine the number of outward linked issues of the current issue that are not in status "Declined". From my research it seems lookupIssues is my best bet, however I'm not sure if I'm...
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Hi. Can I still add users in Opsgenie for my migration? As I add a user, it adjusts my plan but I can't tell if it's changing my current annual agreement to start a new annual cycle.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, Some people are unable to approve due to the email and notification disappearing. We just ran another test trial, and the user got a notification on her Jira app to approve a work item but th...
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Hello, I am facing the challenge of creating a new project and the user authorisations for this are very strict. Is it possible that all tickets end up with an employee, he then assigns them to emp...
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Greetings, I want to create bidirectional copy sync between JSM project and Software project. It was easy to sync comments from Software to SM, but I could not achieve the opposite. When I look into ...
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Chào cộng đồng, mình đang sử dụng Trello để quản lý công việc cá nhân. Mình muốn khi một thẻ đến ngày "Hạn chút" (Due Date) thì nó sẽ tự động chuyển sang danh sách "Đã quá hạn" hoặc "Hoàn thành". H...
- Question
- halp
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Hello Since we got the new transition screen, we have to click to expand the "Log work" field to enter time spent on an issue. It used to just be a single field, where we could enter the tim...
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Hello, is there any way to change the default value of "created issue" dropdown on "create linked issue" page that appears when clicking "create linked work item" ? (red items) Here I foun...
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Assist Bot allows the ability for users to turn their posts into Service requests through the bot. Problem is though, the Post description is added to the Jira Ticket summary instead of the actual s...
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Hi, We're using Jira Service Management Cloud, and we have several email notifications set up via Automation for a compliance process. The emails work fine, but the sender name appears as "Jira Auto...
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🚀 Improving Customer Implementation in JSM — Feedback Wanted! Hey Community 👋 We’re currently in the process of transitioning away from Google Docs and Spreadsheets for managing our custome...
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We have a filter set up for our CAB Agenda. One of the fields in the filter is "Affected services". This field represents services that could be impacted by the change. It is tied back to the "Affect...
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Is it possible to remove uploaded Request Type icons in JSM? I uploaded duplicates and would like to remove one but can't seem to figure out where to do that.
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Hello, I'm setting up an automation rule in Jira that is triggered manually. When configuring the "Get input from users" option, I see that I can set a default value for the input fields. My questi...
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I am using a scheduled daily task as a trigger, and I am checking the "Run a JQL search and execute actions for each work item in the query" box within the trigger. When I validate the query or run t...
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Is there a way to generate a report on tickets that were assigned to a technician that already breached the SLA? We have other departments that don't follow SLAs and they reassign breached ticket to ...
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There are reports for the assets under the schemas, but not everyone can see them. How can I release the reports for users? Do they have to be admin? If you click on the three dots, it only sa...
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Is there a plan to increase the limits on Assets? Currently we have 2 limits that blocks us. 1. Max 3M objects 2. Max of 50 objects can be selected on a asset custom fields on a ticket&nbs...
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¿Es posible obtener el valor anterior de un campo? Estoy tratando de hacer un automatismo para que sólo actúe en caso de que el valor anterior se uno en concreto pero no logro dar con un "Smart Valu...
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When trying to create blank request type I am getting the following error: "We couldn't save your request type" Creating from template works just fine.
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Looking for a clean way to transfer JSM issues to the correct request type (without canceling the or
Hi everyone, In Jira Service Management (JSM), when a request is submitted with the wrong request type, changing it isn't straightforward. First, you have to change the issue type, then assign a new...
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We use a data picker field in our portal, it used to look like this: But now it look like this: How can I fix it? When entering it from Jira it looks the same way as it alway...
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