Approver emails and notifications disappearing for certain people.

[Martin Quezada]

Hello,

Some people are unable to approve due to the email and notification disappearing. We just ran another test trial, and the user got a notification on her Jira app to approve a work item but then disappeared immediately after. The same goes for the email notification on outlook. Out of the two people unable view the approval message, one is a Jira/JSM admin and agent, and the other is a Jira Service Management customer on our service desk.  

I already looked at the customer notification settings and they look fine. Any help is appreciated!

[John Funk]

Hi Martin,

I have never heard of or seen that happen before. If it is getting your Outlook and then disappearing, that's a local issue with your IT folks. I suspect it would be the same cause of the notification. You should explore those options first with your IT.