Working on JSM, free tier.
I have 3 people as service desk Team. (checked on then people and access tab), when doing some tests.
2 users work just fine, even can submit tickets if needed.
the third, we he tries to submit a ticket via Slack using Atlassian assit bot, he gets this error.
You can't raise a request on behalf of this user because they need the customer role on your site managed by your organization admins.
The other 2 do not and the funny thing, is that after getting that error, I see the permisions and people tab he now has two roles (Service desk admin and service desk costumer), I tried disabling the costumer one, leaving him as SD team, but same thing happens.
Any hints?
