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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I'm trying to find a way to automatically close an alert based on its content. I checked documentation and asked the bot, but I did not find clear information on how to set the system up in order to...
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I'm using Asset Automations with Groovy Scripts as described here: Assets - Update attribute value from a referenced object | Jira and Jira Service Management | Atlassian Support How can I empty fi...
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I'm working on integrating Jira Service Management (JSM) with Fresh service, and I've successfully set up sending comments from JSM to Fresh service via email. Now, I want to also send any attachment...
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Maybe I am thinking abou it wrng, but I get how to set up the On cal, which is what I want to use to automate alerts. But during normal business hours, the entire team is available. But ...
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登録して初めてJSMについて質問します。 よろしくお願いします。 現在、ナレッジベースで記事を作成しています。 とある文字列をクリックすると、同じページ内の特定の位置に表示が移動する(Anchor link)を実現したいと思っていますが、実現するために具体的な方法がわかりません。 どのようにしたらできますか? よろしくお願いします。
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Hello. I need to translate the service desk into Armenian. We will do it ourselves. Can you please help us with providing the translation strings in English?
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Working with JSM DC 5.12.x I am creating objects using the CSV import option. The object includes an Object attribute that allows multiple values. I am looking for information on how to properly fo...
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Using https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/ and https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-ji...
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Hi there, I want to show the week on week closed project. I am trying to show week ranges, eg. APR 14-20, APR 21-27, APR 28-MAY 4 and so on in my report. And if the closed date i...
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Hello folks, I'm Shivam, a member of the support team in my organization. I have a question regarding the automated preset answer to every ticket raised in JSM through the portal or widget that I c...
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I've been working on building out an automation that will generate a set of subtasks for teams based on the number of employees selected within a form on JSM. As of right now, I have been ab...
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Just as the title says, I am looking to automate the process of migrating a JSM Portal Only Customer to an Atlassian Account. This feature request is 6 years old and was wondering if anyone ha...
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We use PowerAutomate pulling from SharePoint Online calendars to send out daily emails for 6 different teams (on the one email) so everyone knows who is on call. However, we also maintain our re...
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I would like to create a 5 level deep cascading dropdown in JIra Service Management.
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Hi there, some of our agents found the new organization view a nice feature to use, but struggle with one issue: In the overview of recent tickets are only those shown, that were created by a membe...
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This is a tricky one. We run a JSM project for external customer support. We set up customers and organizations and allow access to the portal (and via email) only on invitation. This works perfect f...
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Ao configurar o jira colocaram o nome pessoal ao invés de colocar o nome da empresa, como realizar essa alteração?
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I have adjusted the HTML under Project settings > Customer notification and also inserted an image with a URL. The image also appears in the preview, but it is not displayed in Outlook, there is j...
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Greetings, im working on an automation which creates a ticket which needs to be approved and two linked issues. One of the issues is just created, if a custom field "Hardware required" is se...
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Hello, In our project, we have set it up so that you send e-mails to Jira and Jira then creates a ticket. However, if I now send a second ticket afterwards, a second ticket is also created. Is there...
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This is our current process. Outlook forwards an email to Jira and Jira creates a ticket. Sometimes we receive emails with an already existing summary, and this triggers a duplicate ticket, which we ...
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I have an account with the JSM of our supplier so that I can open support tickets with them. I'm registered into their instance with my work email, which is the same email our company uses. When I t...
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For our desired purpose, we want to be able to send emails to a third party, preferably not viewable to the customer. Is this possible via JIRA? I understand it is simple to simply use another platfo...
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Is it possible to show the JSM widget in the language selected by the user in the custom main portal?
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Hi everyone! We have multiple service projects and I want to have different time zones by project. Is this possible on the standard plan? Right now, it's all on the same time zone and is messing with...
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