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How to retry a failed payment on the same card?

Joshua Green May 28, 2025

Hi everyone!
My recent payment failed because there weren’t enough funds on the card at the time. Now the card’s all good — no need to change it — I just want Atlassian to try the charge again.
But I can't find any button or setting to retry the same card in the billing section.
Do I need to contact support for this, or will it attempt again automatically?

1 answer

0 votes
Dan Breyen
Community Champion
May 28, 2025

Hi @Joshua Green welcome to the community.  I would contact Atlassian Support with a billing issue and double check with them just to make sure your service isn't interrupted.  I was doing a little investigation and wasn't able to find anything to see if they will try again, and if they did, what the time period would be for that.

Hope that helps.

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