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Jira Service Management
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Hi, Currently we are looking for a chatbox that can integrate with our in house AI and would like to know if there are any app recommendations. We need integration with Slack and our JSM por...
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I am trying to create a new custom field to chow the laptop options available for a job role but my mind is having a complete blank What config do i need in the filter AQL so based on the j...
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Hello, I am an admin at Atlassian. We are running into the following problem. Users suddenly get first names like: j.janssen instead of jan Janssen. They cannot change this themselves. I can't adjust...
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That is the filter which we are using and it works for the JSM Agents but not for Jira User. project = yy AND type IN (Bug, Feature, Support) AND status IN (1,2,3,4) AND organizations = xx ORD...
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During Atlassian '25 I discovered we can connect groups to teams. In theory this would be really helpful if I could query by any issues connected to a team to which I belong. Is this possible through...
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We have a customer that would like to change the name of a couple of their Request Types - by doing this will this affect elsewhere in the Project where the Request Type is mentioned/used? i...
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Hello team, I’m looking to create an automation rule that clones a ticket into another project only when we identify a pattern: basically, when a certain number of tickets link to the same Confluenc...
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None of my coworkers are receiving the same error! I have updated both my mac and slack to the latest versions, and haven't been able to locate any articles on how to resolve Slack coul...
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Hi all, I've tried ChatGPT but it seems this isn't possible in native Jira. What I'm trying to achieve is when I copy the requirements info from a Google doc with the screenshots in the...
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Has anyone have this happen before? In the transition screen from eg. In Progress to Waiting for Customer, you add a 'reply to customer' and click 'Update'. But your comment does not get added. We ...
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Hello, I am trying to create/read/update user in Atlassian using user-provisioning API https://xxxx.atlassian.net/rest/api/3/user?accountId=XXXXXX and using API Key generated via Atlassian administr...
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so I run a support team that services a number of very different customer groups, and one of our key challenges has been that different parts of the business need a different experience, particularl...
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While our Azure import into Assets works where the a name/description exists in Azure, if there is no data in the name/description field then the import fails, resulting in a missing object in our CM...
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Hi, our users don't have access to the portal (which is behind a firewall). We communicate with them through public comments, which they receive as e-mails. When they respond, their response is a...
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With the ability to create more than one help center in JSM, is it possible to restrict a help center to only certain customers? For instance, if we wanted to have a branded help center for one of ou...
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We are migrating our Help Desk into JIRA and I have run into an issue I cannot seem to figure out a solution to. For example, when a Manager is selected in an Onboarding ticket and then the tic...
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Example: Requests comes from support@domain.com, and creates a ticket on IT Service Management. helpdesk@domain.com sends the ticket creation and subsequent ticket updates to ...
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Does anyone know how to adjust the href settings for the page tree macro? We use the page tree macro for navigation of our JSM KB that's linked to a Confluence site, as discussed here: https:...
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[!! SOLVED BELOW !!] Using the API Post to rest/servicedeskapi/request, (docs) I can insert a JSM ticket, but when trying to set an asset object, it fails with a 400 (There was an error parsing JSON....
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buenos dias. de un mommento a otro no me deja acceder al proyecto donde tengo mis casos o no me dejas verlos o un correo de contacto de soporte en español por favor
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Hello I have quite often the case that a customer raises an incident ticket in Jira Service Management and, in the process of solving it, we would like to have another person from the same customer ...
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Hello Community We are exploring the ways to integrate the long-awaited AI based Virtual Agent to our Help Center. While there are plenty of matters to still attend, we are making good progress but...
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Hello, I am getting alert "Provide your customer data" when user tries to add participant "Share with" against any issue
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Hi Atlassian Support, I’m currently using Jira Cloud and would like to find out how much storage space (specifically attachment space) my site has consumed so far. I’ve been uploading multiple file...
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Is it possible to set the import of assets so that if a cell is empty, e.g. in the CSV file, the cell is still imported? At the moment it is like this: I import a CSV file and the "ID" attribute co...
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