Tag: "reply-to-customer"

This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...

• Jira Service Management
• Article
• comments
• default
• internal-comment
• jira-service-desk-cloud
• jira-service-management
• +4 more tags...

Hello, 2 Things RE: SLA's -  1. I am wondering if there is a way to setup pausing an SLA (Time to first response) when the user 'Adds Internal Note'   2. If the Assignee & ...

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• reply-to-customer
• sla

Hi, I have a case where I need to kick off a complex workflow involving several departments when a ticket is submitted to my Jira Service Management Portal (JSM).  I attempted to create clones ...

• Jira Service Management
• Question
• cloned
• cloud
• jira-service-management
• jira-service-management-cloud
• reply-to-customer
• +1 more tag...