Notifying Form Submitter that ticket has been received

[Megan Belle Maun]

Hi there, I'm trying to create an automation that notifies the user via email whenever someone submits a request using our Jira form, indicating that the ticket has been received.

I have the form set to Global because not everyone I work with has a Jira account, but I do have a field in my form called "Email Address".

[Olha Yevdokymova_SaaSJet]

Hi, @Megan Belle Maun ! 👋 You're on the right track—what you’re trying to do is definitely achievable using Jira Automation.

Since you're already capturing the user's email address in your form (e.g., a field called "Email Address"), you can:

✅ Step 1: Use Jira Automation to Send Email Notifications

1. Make sure the email address is being stored in a Jira custom field (like customfield_10141).

2. Set up an automation rule like this:

   • Trigger: Issue Created

   • Action: Send Email

     • To: {{issue.customfield_10141}}

     • Subject: Your request {{issue.key}} has been received!

     • Body:

       Hi, Just letting you know that your request [{{issue.key}}]({{issue.url}}) was created. We'll follow up shortly!

This works great for notifying users automatically, and it’s free and native to Jira.

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💡 Optional Add-On: Smart Forms for Jira (if you want even more control)

If you're working in a Jira Software project and looking to reduce the cost of JSM licenses or avoid adding portal users, you can also explore Smart Forms for Jira.

With it, you can:

• Collect submissions via public forms—no login required

• Capture the email field directly in the form

• Map it to a Jira field that your automation rule can use

• Automatically create or update issues in Jira Software

✅ This avoids adding JSM licenses or Atlassian accounts for one-time users—keeping your setup flexible and more affordable, especially for software teams.

[John Funk]

Hi Megan - Welcome to the Atlassian Community!

It might be more complicated than I am reading this, but you should be able to create an automation rule based on a Form Submitted trigger. Then add an action for Send Email and send it to whomever you like.