Jira Admin has left the Company

[Derek Troy]

Hi Folks, 

How does one manage to contact Atlassian support - our Jira Admin has left the company, and when I go to Atlassian Support - I select the product, I input the URL and then there's no option to contact support, as the forms tell me to contact my site admin. 

A simple email address would be great.

[Andy Heinzer]

Hi @Derek Troy 

I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1144476

Our support team should be able to help you there.

Andy

[Piyush Annadate _ACE Pune_]

Hello @Derek Troy ,
Welcome to the Community !
I've asked the Atlassian to provide you details here about your ask. Do share your site url

[Derek Troy]

Thank you.

[Jack Brickey]

Hi @Derek Troy , it appears that you are on a Free plan. If that is the case then you don't have access to Atlassian Support services. Is the issue that you want to update the site admin or something else?

[Derek Troy]

I couldn't see any detail as to what plan we were on, but yes I need to update the site admin. From what I've tested previously, it doesn't look like the site was registered to the previous site admins work account.