Virtual Agent: Available smart values for intent conversation flow

[Kelly Jennings]

Has anyone been able to find a comprehensive list of all the smart values that are available for use in the conversation flow builder for virtual service agent intents?

I ask because I cannot find such a list in Atlassian's documentation. The virtual agent articles are very basic, and the articles specific to smart values refer only to other JSM cloud products, mainly automation workflows, which have different contextual data.

It is only thanks to other community posters that I learned about the {{reporter.emailAddress}} smart value, which has proven very useful as I need to be able to identify the user in my external API calls.

However, I also want to know how to access other data that I'm quite sure must exist, such as conversation history (bot messages and user responses).

I got a fake AI answer from Google search saying that the conversation data was stored in {{conversation.messages}}, but of course when I tried to use that smart value I got an error saying it didn't exist. Not a surprise that Google AI made something up, but I was desperate.

Did Atlassian really not publish this information anywhere??