REST API create ticket throught jira v9.6/Jira Service Management 5.6.0

[Papastefanou]

hello I'm trying to create a ticket via REST API jira 9.6 to  Jira Service Management 5.6.0( customer portal)  but i get the following error.

{
  "errorMessages": [
    "Internal server error"
  ],
  "errors": {}
}

I have used the below body.

{
    "fields": {
        "project": {"id": "10600"},
        "issuetype": {"id": "10001"},
        "priority": {"id": "4"},
        "summary": "Test AI",
        "description": "bla bla bla bla bla ",
        "customfield_14200": "12121",
        "customfield_11856": "-",
        "customfield_11874": "1234567890",
        "customfield_11800": {"id": "15300","child": {"id": "15327"}},
    "serviceDeskId": "1",
    "requestTypeId": "10"
    }
}

Any suggestions?

[Aaron Williams · Accepted solution]

Hey @Papastefanou 

Have you tried simplifying your JSON to begin with? Raise a very simple ticket with just the basics filled out? 

Something like

{
  "fields": {
    "project": {
      "key": "insert_project_key"
    },
    "issuetype": {
      "name": "Task"
    },
    "summary": "Brief summary of the task",
    "description": "This is the detailed description of the task."
  }
}

Thanks 

Aaron. 

[Papastefanou]

yes and im getting same error