Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management%2ccloud
Tag: "jira-service-management%2ccloud"
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We want to setup JSM so that anybody (within our company domain) can create requests via the Portal. We need them to be able to add 'Request Participant' at the time of Request Creation. ...
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Hello, How do I add myself to JIRA Comments and get the notification.
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How to get a only few fields from a project ? Example - I have a project called Project which contains 10 fields, Field 1 to 10. I need only field 1,4,5 from Project.
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Hi everyone, I’m using the Jira Service Management Cloud REST API to create customer requests ( POST /rest/servicedeskapi/request ) and need to include Responders ( customfield_10044 ). Acco...
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When I search "Gap[Short text]" ~ (741,729,734) , shows error that Operator '~' does not support the list value '(741, 729, 734)' for field 'Gap[Short text]'. I wanted to get the issues raised o...
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i want o add a customer to a project but i cant find the "customer - organization" icon in the sidebar, this happened after the new version.
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I want to end my trial of Service Management early. The project has been deleted, but when I cancel my subscription, an error occurs. There are no additional error messages. Please cancel my subscrip...
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Hi all, is there a possibility to export "Directory"? I need to export all users with access to customer portal and I cannot find how to export it from ServiceDesk Thank you and BR,
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Hello, I am trying to better manage user accounts in Jira service management. Since we use Jira service management for our org we want everyone to have a jira customer account in service management ...
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Is it possible to create a email requested ticket without having to create an account? For example, I now send an email to our email address and then I receive an email back shortly afterwards with t...
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I have 2 Jira sites, and when I try and log onto Jira, I have to pick from our corporate one, or perconadev.atlassian.net. I signed up a long time ago for that when I was trying to report ...
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The reporter name is incorrect ~ I was able to delete the user under "Project settings" under People and access previously, however, I am not seeing this reporter to delete. We do use th...
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解決済みリクエストを3日後に自動でクローズの設定方法を教えてください。 自動化ルールの書き方
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I created a custom filter so I can see subtasks on stories/tasks via the following: issuetype = Sub-task AND status IN ("New", "In Progress", "Done") And it isn't filtering stories/task...
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I'm trying to find the csat information for a service management project. What tables would that data be found in?
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In our Asset schema, we have 2 object types: Applications Application_Roles On the Application_Roles object we have defined multiple application roles: Administrator Developer Customer...
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Hi, I can see that you can filter for issues that have breached SLA targets, but can you filter for issues that are, for example 1 week or 1 month over SLA?
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Dear team, Our In House Design team needs to create a report including the time spend (time tracking). In the process of creating this report it says that i need to access JQL. Could you please ass...
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How can i get an email to alert me of a new ticket that is created on the board, even when it hasn't
How can i get an email to alert me of a new ticket that is created on the board, even when it hasn't been assigned?
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For example, I have a form and in this form there is a question asking for the likelihood of information risk and another question asking for the impact of the risk. The user will select answer from ...
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How to remove this waste of space?
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After getting a wakeup call at 2am, only to find out we had a planned outage, I have the want to create a reminder notification based on events in the chanage calendar. Ths could be in the form of a...
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I have added the ASSIST agent to TEAMS as instructed. The chatbot then asks me 2 questions. I then click on Assist But get this error I'm struggling to understand...
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Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
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Hi Team, I have added external mail id (uscustomerservice@org.com) and made it for live and whenever out team is responding to the request we can getting response with below maild ...
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