Reporter name is incorrect

[Brook Barnhart]

The reporter name is incorrect ~ I was able to delete the user under "Project settings" under People and access previously, however, I am not seeing this reporter to delete.  

We do use the same e mail address for each of our employees that report issues, but the Alisa's are changed when there is a new employee.  

[John Funk]

Hi Brook - Welcome to the Atlassian Community!

First, what do you mean by the Reporter name is incorrect? Is there name spelled wrong? Or is the wrong person listed as the reporter? 

Why type of license does the user have who is in the Reporter field for that ticket? Is it a free Customer license or a Jira license?