Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
-
As I've learned it is not possible to re-use transitions in the new workflow editor. Is there at this point still an option to revert to the legacy editor in Jira Cloud? If so, how? Thanks
-
Unable to add customers for portal access invite to JSM as "service desk agent " & as Project admin & Jira admin, This is for users that already have a Jira account on cloud site. j...
-
Hi everyone, I’m currently working on a Jira Cloud to ServiceNow integration where issues, comments, and updates sync both ways. So far, I have successfully configured: Issue creation from Jira → ...
-
How can a customer see who is assigned to the request i the portal? I cant find any way to change the right column in the customer view.
-
Hi, i have an agent that cannot see knowledge base articles. what are some possible reasons that she cannot see them?
-
Hello Jira Enthusiasts, when agent receives the ticket I want to add groups in the assignee fields along with users and i want to asignee to groups or users .
-
Hi, I've created an automation (still in testing) to pull values from form fields, however it doesn't appear to be doing what it should based on the documentation: https://support.atlass...
-
Hello Jira Enthusiasts, which is best third party tool for jira sandbox migration to production. our team focus to migrate particularly some parts after testing in sandbox like configs, settings etc...
-
Hello Jira Enthusiasts, I am New to Jira JSM and want Guidance, Resources, any documents to start CMJ from your experiences. our team focus is to test particular things like settings, c...
-
I have CW to JSM integration in place and by default CW alert doesnt have that tag field. I would like to update alert once its created with adding tag and getting the keyword from description.&n...
-
Could we Migrate Settings, Configurations from Sandbox to Production Using Configuration Manager (CMJ) Add-On??
-
i like to import json for creating a rule
-
In a JSM project, SLAs are defined based on priority; for priority 'low', 48 hours to resolution are specified. Sporadically, the problem occurs that for tickets with low priority, the SLA displays a...
-
The key e.g. PROJ-123 is the basis of human representation of jira/jsm tickets. For those needing reporting extracted via Delta Sharing, it seems like using the jira_issue_enhanced_table is the o...
-
Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
-
Hello Jira Community In my Jira project the Automation section is not intended for Agents and i want to hide or restrict the agent access to particulat section as it is not relevant to their...
-
How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
-
Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
-
Hi community, I'm investigating about the necessity to build a complete export of Jira/JSM projects and work items through Atlassian Analytics. The data that can be extracted with Atlassian A...
-
Hello everyone, we are trying to configure the jec plugin to manipulate Zabbix Events if the Alert in JSM is altered. Especially currently trying to pass the information of acknowledged Alerts to Z...
-
Need to calculate the MTTR using automation and populate a custom field. Can u help me?
-
Hi everyone, Figured I would ask the community - the people that know best! I’m looking at the Zapier Integration for Jira/JSM and trying to figure out if it’s really worth having. I’d like to u...
-
Hi, Dear Community! We have "Canned Response" in the comment section in Jira. Now, for one of my employees, the section has disappeared. I couldn't find the plugin or anything else; where does it ...
-
I am trying to copy all attachments from one JSM ticket to another ticket using an automation rule. When a user submits a ticket on the associated JSM portal, a PDF file of the submitted form is a...
-
Hi All, I want to train the JSM Virtual Agent to "decrypt" my app's error codes. The code contains 8 digits, which are divided into 3 parts: Digits 1,2. Digits 3-5. Digits 6,7. Each part p...
Copied to clipboard