Community resources
Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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My team has experiencing some issues with the voice notification this week. Sometimes the call arrive some minutes (15 or 20 min) lather than the app alert or sometimes the alert never arrive...
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Hello I try to found assets using the api assets/1.0/object/navlist/aql with the qlQuery payload such as { "qlQuery" : "objectTypeId=<id1> OR objectTypeId=<id12>"} but...
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Hi Community I'm getting this error when I try to select the Linked issues fields to export issues using the gsheet extension Jira Cloud for Sheets. Is this a normal behaviour? How can I ac...
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Hello, Does Opsgenie provide an efficient way to route calls from the service desk to the appropriate on-call team member? Think of it as a reactive on-call voice routing scenario. Typically what...
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Hi, Jira service issue can be raised by: 1 - Portal 2 - Jira (regular way to open a ticket). I am looking for an automatic way to extract this information and put it in a field. ...
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I have a strange "bug" with my JSM automation. It fails to pass the JQL condition which is looking for the last person to comment in the request participants field, unless there is already a value (a...
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...tlassian: Using the issue collector to intake the request Issue gets created as a ticket in a JSM Using the Appfire Salesforce and Jira connector to associate the customer's ARR/account details T...
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If a JSM ticket is waiting for customer to respond, is there a way to send reminder notification to reporter to comment on the ticket after lapse of certain time period?
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Hello Dear Atlassian Family, I have a scenario that, I 've have an on boarding form that , Type of hire has 4 options after that Department ( Role of designation) is there, Here ...
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...ennancy". Today we are a hybrid with about 10 customers on Jira (core/sw) and they are using many of the features as sub-tasks, linking, filter/dashboard etc.. Rest are moved to JSM. But these Jira (core/s...
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Hi All, New to Jira Product Discovery, and looking for advice... I'm heading up a UX team for a large UK retailer. We want to collect and display a list of research findings, insights, and feedbac...
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Hi Atlassian community! Posting this question here as I wasn't able to find any existing information so wanted to see if anyone had an answer to this. Context: Created a JSM help desk t...
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Hi there, I'm looking into the possibilities to create some dynamic pages in Confluence. Currently, when a onboarding request is created in our JSM, we create a Confluence page for it using a t...
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Hello, I am reaching out to gain a better understanding of how you manage sprints within Jira Service Management (JSM). As JSM is primarily designed for IT service management and lacks n...
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I got this question asked by an interviewer. i am new to jira. can anyone answer for this ?
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Even though I am using the Turkish language in Jira, the 'All Portals' text is not being translated into Turkish. Is there a previously opened ticket for this? Also, the text 'Required fields are mar...
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The ultimate goal is to add Teams automatically to Responders when Customer Locations (as Assets so options can be limited when viewed by the requestor) are selected. What I've done is duplicate Cust...
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I have a kb space connected to my service project. I can restrict an article to only show to a group of users. Can I set an article to serve to everyone EXCEPT a group of users? Or can I...
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So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein a...
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...rojects (software and JSM) however, the software projects are listed first and sorted by the custom field then the JSM projects are listed and sorted by the custom field. I do not get a full list of issues w...
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Hello, I have mail connected to my JSM project, I constantly see the Read Timed Out error in the mail connection logs, it doesn’t seem to affect the work, but I’m interested to know what it is? J...
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Hello team, hope you're doing well today! I need help with a Scrum project. We would like to be able to se the “DONE" tickets even if they are in a non active sprint. We for example have a sp...
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Hello, I have Opsgenie integrated with our JSM cloud project. What I'm looking for is a way to accomplish this: When an issue is assigned in our JSM, I want the alert in Ops Genie to b...
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in another article I found Information about the App "SmartAssign". There are many interesting featuresinside. BUT - can we use the AtlassianTeams, which we already have within our Site? At the mo...
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I have created an automation rule, where it is triggered on the update of an object I am trying to add an asset attribute value (RecId)to the end of a url and send the values of any asset attr...
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