Community resources
Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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Hi, We have been having issues migrating OpsGenie to our existing JSM Premium for more than 3 months. The issue we are facing is Opsgenie doesnt recognise our JSM Premium site and is a...
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Do you have any plans to provide similar dashboards for customers to get insights into the tickets they have submitted (by reporter or by organization)?
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Objective: Users in policy 1 may be either a Jira user or a JSM customer Users in policy 2 may only be a JSM customer All users in the domain are managed. The difference between the p...
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type.&n...
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i'm attempting to create an automation that would add a specific responder team to an alert if a specific note is added. or have an alert rule in the incoming call integration that would add t...
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I have set the property for a completed status to jira.issue.edit=false and this disables editing for all fields except for the request type field. users are still able to edit this field. I would h...
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Hello everyone! Can anyone suggest any options to remove duplicate information about closing a request? Context: There are two statuses in the Done category in the workflow. Each of the statuses app...
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...rovider only state "This must be an admin account." [1]. I read on https://support.atlassian.com/jira-service-management-cloud/docs/work-with-operations-global-admin/ that there are two types in JSM...
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Using JSM Automation, the following works as expected But when I try to do a scheduled trigger using JQL to filter for issues using and issueFunction in hasLinks("Requires Quality Issue") i...
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Hi All, I am trying to find out a way for getting notifications about normal maintenance window or just maintenance window for informing management. I just only know jira notify you/admins if they n...
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Good day everyone, is anyone facing double navigation issue. From yesterday I am seeing i have two-duplicate nav bar. I logout and login but issue still there
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I've created a form and it has various bit of information on it. I want to assign some "Fields" to these. Is their a list of all the Default fields within Jira? E.g. I have a number ty...
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Hi community! I find myself trying to connect several projects to the Assist bot. Ideally we would have several channels in Teams where people could ask questions depending on the project (s...
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...chieve this, we have been utilizing the "External resources" feature found under Project settings > Channels & self service within our JSM project. We've added numerous links to critical e...
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I'm unsure why this is happening and my search for similar issues didn't come back with anything similar, but when I try to access the Operations settings in our production instance, I get the follow...
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Hello, Someone else had previously posted the exact scenario I am trying to find a solution for. I would like to update my Child Objects (inR) when my Parent Objects are updated in relation to thre...
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I'm fairly new to JSM and Atlassian as a whole and have taken over as administrator at my company in the past 6 months. I was having a hard time with trying to get this automation to work but w...
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We are users of JSM premium which bundles the product formerly known as Opsgenie into the mix. Things are working pretty well with one exception that we cannot figure out. The problem we have is a...
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If approver declines in the approval process, we want a comment required explaining reason fo decline.
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Hi everyone, I would like to have it so that when someone submits a form for maintenance, there is automatically a maintenance event created on statuspage
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Hi , can someone tell me if counting comments in an issue/ticket is possible by automation? If yes, please do share the steps
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Looking for an easy way to delete (bulk edit maybe) multiple alerts.
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Looking to create a manual automation from JSM Ops alerts to create an Incident in out JSM project. When setting the Incident summary from the alert summary, I have {{alert}} and similarly {{a...
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Hi Community, I want to copy the field values of Parent on Child Create screen when user selects a Parent in Parent Link field present on Child. For example, there is a PARNT-1000 user...
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Hi All, Today I've noticed a new prompt in JSM reply boxes that says "Draft a reply". Can this be disabled and removed? Thanks.
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