Trying to get smart values from Form fields for email notifications

[Heather Ronnebeck]

Hi, 

I've created an automation (still in testing) to pull values from form fields, however it doesn't appear to be doing what it should based on the documentation: https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/#Retrieve-form-fields-with-smart-values

Here is what I got so far:

My Rule:

My Form:

My audit log results:

I'm curious what I'm doing wrong here. Can someone please lend a hand?

Thanks!!!

[Hardik Babbar]

Hi! You seem to be missing the "Field Key" value for the "Submitter Name" field in your form.

As mentioned here, you’ll need to know both the field type and the field key which acts as the unique identifier of a field in a form. 

[Heather Ronnebeck]

Ah, thank you. I'll give that a go. I thought that it was only used for actual exports and not automations.

[Heather Ronnebeck]

Ok so I've tried that. It didn't make any difference when I tried to run it again. The exact same error came up. 

[Hardik Babbar]

Hi @Heather Ronnebeck ! Thanks for trying that out. So, you are using the field key in the smart value instead of the field's Display Name and the issue still persists?

For example, if the field key is submitter-name, the smart value would be {{forms.last.submitter-name}}.