Community resources
Community resources
Community resources
- Community
- Tag: incident-management
Tag: "incident-management"
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Hi Atlassian Community, I’m currently facing an issue with the Mail Handler in Jira Service Management (JSM) and need some guidance. We have an email address integrated with JSM that receives two ty...
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How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users.
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Hello everyone, I have a JSM project with ~10 organizaztions as customers; when it was set up the company decided to go with a single portal for all customers and then added 24x7 support for a few o...
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Overview I work for a warehouse automation company, and we install hardware and software at many dozens of customer sites around the world. Each one of our customer sites runs on a completely ...
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In my organization, we currently use a tool to manage all the incidents reported by our customers. These incidents come from various sources, including our SIEM (Splunk) and EDRs (McAfee Endpoint Sec...
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Hello all, I am wondering if there is a similar to Services functionality on Cloud version in Data Center? Or do I need to do reverse engineering and setup asset schema(s), create custom fi...
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We use Jira for incident management and incident response and in the process of designing response procedures the question came up - if our AD is down and we can't authenticate into Jira as a re...
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Hi all! We’re hosting a live AMA on August 27th all about automation in Jira Service Management, and we would love to see if you have any questions you want us to answer. We’ll be answering questio...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
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Hello, Since JSM is being tightly integrated with Ops Genie, there are two different groups of people who can be notified of the incidents/alerts Alerts entity is utilising only the R...
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We recently upgraded our OpsGenie to Operations which went quite well. As we work thru our next steps in improving out process, a couple of questions stand out Will there be an ability to find ...
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Hi, Community, In today’s JSM June product spotlight, we’re diving deep into IT Operations! We’ve got five of our JSM Product Manager All Stars sharing their best tips and tricks for ...
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This is a question about the new/upcoming Operations integration of JSM and OpsGenie. In the AMA, it was showing that some new automation capabilities were coming to allow Alerts to ...
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Hello, When I mark an Incident as Major Incident, the label on top of the issue is missing. This works for opsgenie incidents but not for incidents created via portal or with JSM. ...
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Hello Everyone. In agent view, we have an Incident tab as part of an ITSM JSM project. This tab lists Ongoing Incidents based on the Affected Services value. My question is, why does it list Incid...
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...especting restrictions or indicating new ones by group/profile. But I understand that the latter affects both “reply to client” comments and “internal notes”. How can we ensure that only public comments a...
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Dear Community, I have an use case where in - We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management. I want to r...
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Hello all! I'm currently setting up the incident management feature for our JSM instance. Looking for some lessons learned/best practices anyone has experienced while working with this platform. ...
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Hi All, Do someone knows the logics that displays the list of users than can be added to the chat in the 'Participants' fields of the 'Create Teams chat or meeting' window? What if you have...
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When I use the Create Slack channel for incident action, is there a way to get the channel ID later on in the automation? It does not appear to be available in the issue as a field from what I can te...
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Goal: Solve issue where child stories are not visible on the Incident View screen Rename Incident issue type, Incident Link, Incident Colour, and Incident Name to "Epic" (nice to have) ...
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Hi everyone, Is it possible to send emails via automation to incident responders, e.g. when adding a service? There's no such option in the "Send email" action, but I could imagine that it's possib...
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Does anyone know what the expected functionality/behavior of the Default post-incident review template, found within Project settings > Incident management > Post-incident reviews, is...
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is there a way to Make Comments field Mandatory when the Priority level of an Issue is Changed in Jira Service Management Cloud. Thanks in advance Regards SR
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I'm a long time JIRA user, but new to JSM and OpsGenie. I'm working on my first project using these tools. I'm trying to understand what impact marking an Incident as Major has on an aler...
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