JQL for Alerts, Linking information between incident and Alert via Automation

[Ken Young]

We recently upgraded our OpsGenie to Operations which went quite well.

As we work thru our next steps in improving out process, a couple of questions stand out

• Will there be an ability to find alerts via JQL?
• Is there a way via Automation to determine the link between a JSM "Incident" ticket and the associate alerts?

Longer term it would be great if the alerts informaiton could be surfaced to 3rd party reporting tools w/o having to purchase an Enterprise plan to help streamline efforts.

[Humberto Gomes]

Need help for this also.