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Change order of context field sections

Paul Wiggers
Community Champion
April 10, 2025

Hello all,

Is there a way to order the context field sections? Recently, we found that there have been quite some additions, making the list very long when everything is expanded.

We would like to move some sections up to help our agents see the information they need without having to scroll down.

Screenshot 2025-04-11 at 08.49.08.png

In this case, we want to move the HubSpot CRM section up so that it sits between Details and More fields. 

I also have no idea where the Refined, Sentry and Automation sections come from. If you have any suggestions on how to remove them, please let me know.

Thanks in advance!

Paul

1 answer

0 votes
Marc - Devoteam
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April 11, 2025

Hi @Paul Wiggers 

There is no such option.

There are open feature request for this, see:

Some are even closed as the didn't make it to development due to lack of importance.

I can see this as, a lot of the instances won't have app that provide theses sections and therefore don't see the need for this.

But I concur with you that its an important feature to have.

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