I want to add a distirbution list in Opsgenie instead of a User account

[Reiner Wolf]

Is it possible to add a Distribution list instead of a User to a Group in Opsgenie?

Thanks

Reiner

[Tom Russell · Accepted solution]

We've had that need, and been unable to do it easily. There are a couple of work-arounds that we use:

• Instead of a distribution list, some of our groups use a shared mailbox. That enables a 'real' user on the Opsgenie team.
• Opsgenie has the ability for users to have two email addresses. Some teams will have a member (usually the manager) set up their second email address to go to a distribution list. They then set up policies and rules to send appropriate alerts to that manager, who sets up personal notification rules targeting those alerts, that send them to the distro.