Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2025 edited
@Yatish Madhav thanks a lot for your feedback. Just a reminder: you can also provide feedback through the new app management experience by clicking on the 'give feedback' button in the top right. corner
We have heard similar feedback from other admins and I am please to say that we will make the CTA options more visible in the app overview page where you will be able to select actions without the need to change context. To start with we will show only a few CTA and later add more. This change is planned to become available before we sunset the in-product app management experience. I hope this is helpful
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2025 edited
@Mark B Wager when clicking on 'manage' you will be directed to the app detail screen and the update button should be visible in the top right corner of the screen. I can see this at my end but if for some reason you don't I would suggest you raise a ticket
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2025 edited
@Egle Kaziulionyte yes you can interrupt a trial: after you started a trial you can view in the app detail page when the trial will expire and in the top right corner you can select 'stop trial' if you wish. This will re-direct you to the billing console where you can finalise the cancelation
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I feel like there is a severe lack of details around "certain apps can be installed by users on an Atlassian site at any time, by default." wording and users' installable apps in general.
As an org admin in multiple Enterprise orgs each of which 5+ sites, I see the lack of "default OFF" for "User Installed Apps" functionality as a huge oversight. Trying to explain that a user can install "certain apps" to an enterprise information security team without any supportive documentation from Atlassian is nearly impossible.
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2025 edited
@Yevgen Lasman thanks for sharing your concern. Please note that the manage app change does not affect current user installation permissions for apps.
Generally, Marketplace apps can only be installed by Site or Org Admins. Users can install 3LO apps per default and you can at any time choose to turn this default off. To do so please go to "settings" and toggle "blocker user apps"
Do I understand correctly that in the future, it will no longer be possible to install Marketplace apps via UPM or apply promotion codes through the API as currently done. Could you confirm whether the New Billing System will impact these functionalities? If so, are there any solutions available for developers?
Atlassian Team members are employees working across the company in a wide variety of roles.
February 25, 2025 edited
@Truong Giang Nguyen APIs are not affected by this change. You can install apps from Connected Apps (see image). Make sure you enable the app installation feature in the settings first.
I’m currently using the Automatic App Installation with UPM process through the UPM API, as described here: Register apps
Will this upcoming shift to a centralized cloud app management experience in admin.atlassian.com affect the UPM API? If so, what changes or adjustments might be necessary to ensure my existing workflow continues to function properly? Thank you in advance, Dung
@Y_ Oezl whilst app usage is not covered by this change I can tell you that it is part of our backlog. Unfortunately I am not able to tell you when this will become available yet
@Haishen some customers experienced the same issue. We have paused the rollout until we can be sure admins will be able to use the service reliably.
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2025 edited
@Stephen Marsh user app request will be available in the new experience. In fact, there is already a new 'requested apps' tab in the Connected Apps overview screen. This is where you will find user requested apps to approve or reject. This is to avoid any disruption to current app management functionalities. As we work on the roadmap for future app management improvements we will consider the mentioned feature request
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First off, I really appreciate all the work you’re doing to improve the platform. I know these changes are made with the intention of helping admins, but I wanted to share some honest feedback about the new app management experience, especially from the perspective of someone managing multiple organizations, sites and apps.
For me, the new experience has actually made app management more difficult. Here are some specific issues I’ve encountered:
Unclear action labels: When I land on the app management page (from Jira or Confluence), I see three options: View App Details, Configure, and Get Started. The COnfigure and Get Started Option are not available for some apps. some apps only has one of them or none of them. As It’s not clear what each one does, so I end up opening all of them in separate tabs just to figure it out.
Confusing navigation: The View App Details page feels overwhelming and doesn’t provide the key information I need. For example, if I want to access links in "Related Links", I find it easier to just Google the app and open it from the Marketplace directly. The “Details” tab doesn’t really support app management tasks.
Inconsistent buttons and unclear states: I see three buttons in different colors (Update, Stop Trial, and Uninstall), but there’s no clear guidance — especially since Uninstall is disabled with no explanation.
Repetitive UI elements: I see Configure and Get Started buttons again inside the details view, and because I’m unsure where each one leads again, I click both, resulting in even more tabs being opened.
App Settings tab confusion: When I check the App Settings tab, all I see is a single section to “Set access token.” After over 10 years of working with Atlassian products and 5 years in the Cloud environment, I’ve never needed this or been given context on when it’s useful.
Missing key info: What I was originally looking for was the Entitlement/SEN number. It’s not displayed in the new interface, so I had to go back to my.atlassian.com or the old app management screen to find it.
Increased complexity with billing: Moving subscription and promo code management to the new Atlassian Billing System has made things even more fragmented. So for the previous one page app management, now I have to go to many pages to solve the same issue that I could hanlde from the same page.
I’ve been using Atlassian since 2010, and this is by far the most confusing admin experience I’ve come across. I’m not a UI/UX expert, so I won’t try to diagnose exactly what’s wrong—but I can say that working with this page and its subpages feels confusing and uncomfortable. The overall experience doesn’t give me confidence, and I often feel lost or unsure about where to find what I need.
That said, I know how much effort goes into building and improving these features, and I’m sharing this feedback with the hope that it helps improve things for other admins as well.
If helpful, I’m happy to walk you through these challenges in more detail.
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Having to ignore all the "System installed" every single time now is frustrating. The prior view nicely defaulted to just the "User installed" apps, which is typically what Jira Admins go there for.
Speaking of System-installed apps -- when will the "View app details" hyperlinks for them have value? The vast majority of them for our site have broken links for their "Marketplace listing" and "For more details...". This means they are basically "mystery apps", force-installed on our site, and a Jira Admin has no info about what they do, or even a brief statement of their purpose. Since they can't be removed or disabled, at least throw us a bone!
Could you please update the UX around Get Started and Configure pages? These are very important features that are currently hidden inside three dots (...).
In current UPM, they were clearly shown when app was selected from the list. Getting Started is especially important for onboarding (see the differences below).
UPM:
Connected apps:
They
They should not be hidden behind such invisible three dots. Also, there is separate App settings which is going to be very confusing.
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