🕵️♀️ The Case of the Disappearing Client: A Jira Detective Story
It started like any other Monday at Cloudside Tech — dashboards loading, standups running, and tickets quietly moving through the backlog.
Then the alarm came in.
“User is missing Project Administrator Permission. It’s just... gone.”
The user was a Process Owner. Their work items, workflows, SLA metrics — updates everything was tied to them.
Without that permission, automations broke, approval flows stalled, and the finance department couldn't generate invoices.
And worst of all?
🕳️ No one knew who removed the permission.
Chapter 1: Dead Ends & Empty Logs
The Jira admins jumped in.
They checked:
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Service Requests? ❌ Nothing.
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Native audit log? ❌ Not granular enough.
Someone had gone into the project and removed the User form the project.
And they did it quietly. No trace. No timestamp. No accountability.
Chaos spread.
Chapter 2: 🔎 Enter the Audit Log
With no leads, the team opened the Twinit User Activity Audit Log — hoping for a digital breadcrumb trail.
The app gave them exactly what they needed:
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🔍 A full timeline of user activity inside the project
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👤 The name of the user who deleted the permission
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⏰ The exact time of deletion, in both UTC and local time
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💬 Context of related edits and transitions triggered before and after
Within seconds, they had their answer.
👀 Chapter 3: The Confession
It was Eli, a junior team member in the Support group.
He thought only Jira Admins needed can have Project Admin permission.
One click. Gone.
With no audit trail in place, the damage could’ve gone unaddressed.
But with Twinit’s audit logs, help the ream to give a constructive feedback to Eli and others;
An internal message was sent across all Support groups:
❗ “Never remove roles without proper review. All actions are now monitored.” ❗
Eli apologized. No harm meant. But without the audit trail, the cost could’ve been far greater.
🤝🏻 Epilogue: Every Action Leaves a Trace (Now)
Since then, Cloudside Tech keeps Twinit’s audit log running in every project.
They now:
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🧠 Know exactly who edits, deletes, or transitions anything important
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📋 Export activity logs for retros and compliance
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🔒 Maintain transparency and accountability at every level
Because in the world of Jira...
“If you don’t know what changed — you don’t really know your project.”
🛡️ Twinit’s User Activity Audit Log isn’t just a safety net — it’s the flashlight every admin needs.
🔗 View the app on Atlassian Marketplace
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Salome Ivaniadze Twinit
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