🍂🎃 Apptoberfest '25 discussion: Apps for ITSM

[#1]

👋 Hi Community! We’re excited to bring you another Apptoberfest '25 discussion topic—this time, we’re spotlighting Apps for IT Service Management (ITSM)!

Atlassian’s Marketplace offers a wide array of apps designed to optimize IT operations and enhance service delivery. Explore solutions that help you track, prioritize, and resolve issues efficiently, empowering your ITSM teams to deliver exceptional support.

We’d love to hear from you:
What are your go-to apps for ITSM? How do teams in your organization use these tools to improve their workflows and outcomes?

Let us know! 👀

[Rinjini Poddar]

Started using Graphy - Custom Charts, ITSM Reports, Dashboards (JSM, Rovo) found it helpful for reporting.

[Thiago P _Atlassian Support_]

Great to see how many Apps can take Jira Service Management to another level.

[Eric Pozzobon]

https://marketplace.atlassian.com/apps/1219732/time-in-status Has been very helpful to our organization!

[Iryna Komarnitska_SaaSJet_]

Thank you for your high praise @Eric Pozzobon 
As part of the Time in Status team, I am very pleased to hear this. 😊

[John Funk]

Elements Connect (external data fields for Jira) and Refined for portal configuration are two of my favorites. I guess that Deep Clone and Revyz's suite of tools would also qualify under ITSM. 

[Anne Saunders]

We're not using any ITSM apps yet, so I'm here to see what we may want to try. :)

[Mohamed EM]

Refined Theme for Jira Super useful! changed how our Jira Service Management portal looks and feels and Extension for Jira Service Management A must-have for ITSM teams. It allows you to build dynamic forms that simplify complex service requests

[Marcus Jacobs]

Depending on your use-case and how easy/user friendly you want to be Shoppie by Caelor might be worth a look as well as the already mentioned Refined Sites for JSM 

[Julia Watson-Clarke]

We've just started using the Time in Status app (SaaSJet) to get more accurate monthly and quarterly metrics. It's helping us to see bottlenecks in our workflows too. Gone are the days of me trying to manually work out the stats using csv exports! Massive time saver as I can set up all the presets so now I can get the info I need in an instant.

[Stephen_Lugton]

I haven't seen a couple of the Apps mentioned here before, but there are a couple that we'll definitely be looking into!

[Iryna Komarnitska_SaaSJet_]

Hi @Julia Watson-Clarke , you can't even imagine how happy the Time in Status team is to hear that!☺️

[Karan Sachdev]

I've come across Time in Status app being used by some of the customers. Would be great to learn of other apps as well that offer extended ITSM functionalities.