Collect Requests Anywhere: Mobile Jira Forms to create work item projects & tools

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For many teams using Jira, work officially begins when an issue is created. But in reality, work often begins long before that — in a conversation over coffee, a client call on the road, or a request forwarded from a colleague via Slack. These are the moments when people instinctively look for a quick way to hand off a task: a form, a message, a shared doc. And more often than not, the person making the request isn’t sitting at a desk — they’re on a mobile device, trying to get it done in two minutes between meetings.

Let’s face it: work doesn’t just happen at a desk anymore.

A customer clicks a link from their phone.
A field rep submits a form while on-site.
A teammate fills out a feedback form between meetings — from the train, the airport, or wherever work happens now.

And yet… many Jira form tools aren’t built for mobile.
Forms break, fields don’t align, or worse — the page doesn’t load at all.

🧩 The Problem:

You want to collect structured input from users outside your Jira instance — maybe partners, vendors, or customers. You send them a form link… and they open it on mobile.

Smart Forms isn’t just a prettier responsive form builder.
It’s a full intake and action engine for external + internal workflows.

Here’s what you can solve:

📝 1. Create Jira Issues from External Requests

No Jira account? No problem.
Turn any form submission into a structured issue — with mapped fields, custom types, even labels.

• Map to any field: Summary, Description, Priority, etc.

• Choose Work Item Type (formerly Issue Type) dynamically

• Assign issues based on form input

🔁 2. Update Existing Issues

Already have a request open?
Let users submit follow-ups or approvals — without duplicating tickets.

• Update fields like status, description, comments

• Auto-track who submitted and when

🔄 3. Trigger Issue Status Transitions

Make Jira workflows smarter — and faster.
Set rules to move issues forward when a form from issue is submitted.

• Example: After a stakeholder fills out the “approval” form, the issue moves from “Pending Review” to “Ready for Dev.”

📊 4. Get Form Analytics

Know which forms convert.
See where users drop off.
Track submission volume by form, team, or status.

• Export data to Excel or Confluence

• See trends in feedback, feature requests, or survey scores

📎 5. Collect Files from Mobile

Most solutions struggle here.
With Smart Forms for Jira, users can upload screenshots, PDFs, images — even from a phone.

• Fully downloadable from issue or Excel export

• Available to agents and non-agents alike

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🔒 External? Internal? Doesn’t Matter.

Smart Forms bridges both worlds:

• 🔓 External access with domain restrictions, CAPTCHA, and secure links

• 🔐 Internal workflows that map data exactly where it belongs in Jira

• ✅ No extra Jira licenses needed for submitters

So you don’t have to choose between structure and accessibility.

Use Cases That Make the Difference

• Product Teams collecting ideas from internal stakeholders via mobile

• IT Teams managing access or equipment requests from field users

• HR Teams onboarding new hires who submit info from their phones

• Legal Teams reviewing external contracts with document upload

• Customer Teams sending CSAT/NPS surveys post-resolution

💬 Final Thought

The best form is the one that actually gets submitted.
On any device.
By anyone.
Into Jira — with structure, automation, and clarity.

If you're still chasing info across emails, broken portals, or Slack threads — it's time to rethink your intake.

Smart Forms gives you everything Jira’s native forms don’t:

• External access

• Mobile performance

• Actionable data

• Workflow integration

📌 Try it on mobile. Share it externally. Make Jira the first step — not the cleanup crew.