Deprecating the Jira Cloud for CRM app

[#1]

After much consideration, we've decided to deprecate the Jira Cloud for CRM app due to low usage and adoption.

At Atlassian, we work to make team collaboration more fluid, more focused, and more impactful for all team members. When we shipped Jira Cloud for CRM, our goal was to help everyone be more productive with Jira and Salesforce or Microsoft Dynamics CRM.

After chatting with several of our users it became clear that the Add-On just doesn’t offer the speed and usability we had hoped.

We’ve therefore decided to discontinue this Add-On until we find a better solution. You can keep using it for now but it will cease to function on Sept 15, 2022.

Sunset timeline

• 6/15/22: Users will see an in-app message stating this app will be deprecated in 90 days

• 7/15/22: App will be disabled for any new users. Marketplace listing will be removed and all related documentation

• 8/15/22: 30-day reminder via email and within the app about deprecation
• 9/15/22: We will disable connecting the app for existing users

There are other alternative apps in our Atlassian Marketplace that we recommend taking a look at.

Thank you,

The Atlassian Product Integrations team

[Timo van der Kamp]

Hi!

In case you're looking for an alternative CRM that integrates with Jira Cloud, have a look at Atlas CRM. 

You can reach out to us in our service desk if you have any questions about the app. Atlas CRM is under active development and new ideas are always appreciated.

Useful links:

• Support
• Documentation
• Website

[Ed Willans]

Are you stopping the ability for the status of Jira Links to be pulled across, if you copy the URL in a comment?

[Anton Storozhuk]

Hello Community,

You might want to consider switching to Mria CRM, it’s a fully integrated, Forge-native CRM built inside Jira, so there’s no need to switch tools.

✅ Leads & Deals – Capture, qualify, and convert in Kanban or table views with full context.
👥 Contacts & Companies – Maintain rich profiles and see all linked relationships.
📦 Products – Manage catalogs and pricing directly tied to deals.
🔗 Native Jira Integration – Runs entirely in Jira (no external DBs or syncs).
⚙️ Unified Workflows – Align sales, product, and engineering on one platform.
🗒️ Activity Tracking – Log meetings, emails, tasks, notes, and Jira issues for full context.

It’s completely free for teams up to 10 people! More details on our website https://mriacrm.com/.

Thank you.

Best regards,

Anton Storozhuk

Mria Labs Inc.