Turning Metrics into Action: KPI Reporting with SnapMetrics – Real Time Analytics

[#1]

Tracking performance in Jira is only as effective as the data you choose to measure. That’s why SnapMetrics – Real Time Analytics brings together two powerful capabilities in one place: Metric Definition and KPI Reporting. With this integration, you can build customized, insight-rich reports that reflect the way your teams actually work.

Why Combine KPI Reporting with Metric Definition?

Predefined metrics are helpful—but they don’t always capture the full picture. Every team has unique workflows, timelines, and priorities. By allowing you to define your own metrics and use them directly within KPI Reports, SnapMetrics – Real Time Analytics gives you full control over what performance means in your context.

Whether you're tracking Time to Resolution, First Response Time, or even something more specific like linked issue status, the ability to measure what matters most is now at your fingertips.

How It Works

Getting started is easy. From the KPI Report tab in SnapMetrics – Real Time Analytics:

1. Select your project(s) and apply filters for issue types and status as needed.
   
   
2. Choose your metrics—these can be predefined options or your own custom-defined ones.
   
   
3. Click Generate to produce a fully detailed report in seconds.
   
   

The resulting report gives you a clear overview of issue performance across your selected parameters. You’ll see side-by-side metrics like response times, time spent in each status, and much more.

Define New Metrics On the Go

If the exact metric you need isn’t available, SnapMetrics – Real Time Analytics makes it easy to create your own right from the report screen. With just a few clicks, you can:

• Name your new metric
  
  
• Choose the type (e.g., time between events, field-based, linked issue logic)
  
  
• Set start and end conditions
  
  
• Specify user groups or issue status filters if needed
  
  

This allows for advanced use cases like measuring how long an issue is blocked, or how the status of related issues affects delivery.

Actionable Insights in One Unified View

Once your metric is created, it instantly becomes part of your KPI report view—helping you connect the dots between issue-level details and team-wide trends.

Whether you're managing a large backlog or tracking SLAs, SnapMetrics empowers you to make data-driven decisions, not just generate static reports.

Start Tracking What Really Matters

SnapMetrics – Real Time Analytics transforms your Jira data into something more than charts and numbers. It becomes a living tool for visibility, accountability, and smarter planning.

Ready to bring precision and flexibility to your KPI tracking?

SnapMetrics – Real Time Analytics Available now on Atlassian Marketplace