Auto close ticket

[Tirupathi Rao]

if a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically.

[Alex Laycy]

Hi @Tirupathi Rao ,

Are you using the JIRA Automation plugin?

Is the logic you're looking to implement the following? 🤓

1. If a ticket is at a status of open, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
2. If a ticket is at a status of accepted, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected
3. If a ticket is  at a status of in clarification, and has been commented by a user within the admin group, and there is no further comment within x amount of time then set a status of closed and a resolution of rejected

- Alex

[Tirupathi Rao]

Hi Alex,

Yes we are using JIRA Automation plugin.

Yes we are looking exactly the same implementation. Please suggest us.