CRM systems integrations

[Celina Kuziemko - Appsvio]

What CRM system do you use at your company?

Do you somehow integrate it with Jira or do the teams in your company work separately?

[Willem-Jan Davelaar]

Hi Celina,

I've seen both and something in between. There are integrators for Atlassian products with most stand-alone CRM's available in the marketplace.

There are also plenty of companies who work separately, in that case a handover is necessary if at some point you need information to go from your CRM to Jira (or back). Good way-of-working agreements are key to make that work.

Personally I'm biased, we're an app-vendor that has build a CRM on top of Jira. If you're interested you can take a look at it here: https://marketplace.atlassian.com/apps/1213313/atlas-crm-customers-and-sales-in-jira.

Kind regards!

[Yuliia Maidanova - Mria Labs Inc_]

In our own journey, we first customized Jira to handle CRM because we wanted one system for everything. Later, we had to adopt a standalone CRM, but integrating it with Jira turned out costly and required constant oversight. That’s why we built Mria CRM: CRM for Jira Teams, a native CRM on Atlassian Forge that brings leads, deals, contacts, and companies directly into Jira, without integration overhead.

You can explore it on the Atlassian Marketplace and try it free: https://marketplace.atlassian.com/apps/4108768729/mria-crm-crm-for-jira-teams?hosting=cloud&tab=overview