Can Automation for Jira create multiple issues based on the values selected in a multi-select field?

[Jeramy]

Is it possible for Automation for Jira (Data Center) able to create multiple issues based on the value in a multi-checkbox field?

Here's my scenario. A provisioning ticket comes into Jira. The Cloud Specialist sets up the environment. Once they finish setting up the environment, they populate two custom fields:

• Hosting Code (simple text field)
• Hosting Environment (multi-select checkbox field)
  • Dev
  • QA
  • UAT
  • Test

If my specialist selects Dev and QA, I want Automation for Jira to create two tickets in a different project with the summary that includes the Hosting Code and the Hosting Environment for each option selected.

Example:

ABC-1 comes into Jira. My specialist puts the issue In Progress and starts working on the ticket. When they are done and select Closed, I want Jira to create two tickets in project XYZ.

I'd like the automation to update the summaries of each to something like this:

• Create Patching Schedule for Hosting Code - Hosting Environment (First option)
• Create Patching Schedule for Hosting Code - Hosting Environment (Second option)

I found the documentation that claims this might be possible with Jira Cloud, but I'm using Jira Data Center. :(

If anyone has any ideas, that would be awesome. My next solution is a complicated script with ScriptRunner, but I'd like to avoid that if possible.

Thank you.

[Mohamed Benziane · Accepted solution]

In Jira Cloud you can put the data of the field into a smartvalue and then add an advanced branch for each element in thz smartvalue.

unfortunately this advanced branching doesn't exist yet in jira data center

https://jira.atlassian.com/browse/JIRAAUTOSERVER-749

[Jeramy]

Yeah, that's what I thought/was concerned about. I was hoping...you know. lol.

Thank you @Mohamed Benziane .

[Heiko Gerlach]

I recommend using Scriptrunner Action in Automation, this is more flexible and easy to achieve.  Or use a script listener instead, without the need of Jira Automation. 

Cheers Heiko

[Stephen_Lugton]

@Jeramy I use Cloud not Data Centre, but if data centre automation allows for if/else can you just use that?

[Jeramy]

@Stephen_Lugton - Thank you for the response. Data Center does have the if/else feature. I used that in the original test, but Jira acted as if it couldn't do the if/else. I'll go back and look to see if I set up something incorrectly. Thank you. :)