Figma designs not showing in Jira ticket

[Jess Tabac]

I added Figma designs via the "Add design" button to my Jira tickets, but now the designs are not showing. The "Add design" button also does nothing when clicking on it. 
Confirmed my coworker is experiencing the same. I tried a different browser, and same thing. 
Anyone else coming across this? 

[Michelle Le - DevSamurai · Accepted solution]

Hello Jess Tabac, 

It sounds like you're experiencing a frustrating issue with the Figma integration in Jira. Here are some steps you can try:

1. Check Jira Permissions and Integrations

• Permissions: Ensure that you have the necessary permissions to view and add designs in Jira. Sometimes, changes in project settings can affect what you can see or do.
• Figma Integration Settings: Verify that the Figma integration is correctly set up in Jira. Go to Jira's "Apps" section and check the configuration of the Figma plugin.

2. Clear Browser Cache and Cookies

• Cache Issues: Clearing your browser's cache and cookies can sometimes resolve issues with web applications, especially if there are outdated files causing problems.

If none of the above steps work, you can consider reaching out to Figma or Jira support.

Regards,

Michelle

[Jess Tabac]

Thanks Michelle. I had cleared my cache yesterday, but was still experiencing the issue. Today there aren't any problems and I can see the designs on all pages. Thanks again.