HOW do I get SLA value with scriptrunner

[Eric.LA_Chen]

I want to set due date based on SLA "due".

IF I create new ticket SLA's due day is two days,

it is possible using "sla's due day" to set  "system field due date" with scriptrunner?

[Alejandro Suárez García · Accepted solution]

Hi @Eric.LA_Chen 

This is almost impossible to achieve because you have rules that pause the timer. Also you have to have in count the calendars in the SLA.

Besides that here you have the code to put the first "Due Date" for the SLA given.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.user.UserUtils
import com.atlassian.servicedesk.api.sla.info.SlaInformation
import com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
import com.atlassian.servicedesk.api.sla.info.SlaInformationService
import com.atlassian.servicedesk.api.util.paging.PagedResponse
import com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

import java.sql.Timestamp

@WithPlugin("com.atlassian.servicedesk")

SlaInformationService slaInformationService = ComponentAccessor.getOSGiComponentInstanceOfType(SlaInformationService)
CustomField cfDueDate = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectsByName("Due Date").first() //Change with your "Due Date" CF Name

SlaInformationQuery query = slaInformationService.newInfoQueryBuilder()
        .issue(issue.getId())
        .pagedRequest(SimplePagedRequest.paged(0, 5))
        .build()
PagedResponse<SlaInformation> pagedResponse = slaInformationService.getInfo(UserUtils.getUser("admin"), query) //Change with your admin user

static SlaInformation getSlaInformation(PagedResponse<SlaInformation> pagedResponse, String slaName) {
    SlaInformation slaInformation = pagedResponse.getResults()?.find {
        it.getName() == slaName
    }
    return slaInformation ? slaInformation : null
}

static Timestamp getSlaDueDate(SlaInformation slaInformation) {
    Timestamp date
    if (slaInformation) {
        slaInformation.getOngoingCycle().ifPresent(
                {
                    it.getBreachTime().ifPresent(
                            { date = Timestamp.from(it) }
                    )
                }
        )
    }
    return date ? date : null
}

cfDueDate.updateValue(
        null,
        issue,
        new ModifiedValue(
                issue.getCustomFieldValue(cfDueDate),
                getSlaDueDate(getSlaInformation(pagedResponse, "Tiempo hasta primera respuesta"))) //Change with your SLA Name
        ,new DefaultIssueChangeHolder()
)

 You can put it in the create postfunction (in the last position).

Also you could write a listener or maybe a Script Field to maintain it updated.

Regards!

[Ivan Tovbin]

Hi Eric,

You can call this REST endpoint from your script to get SLA information for your issue.