Hello @Chris_Poel,
I am Marlene, product manager of Deep Clone for Jira.
I am very sorry that you experienced issues while trying to uninstall an app from the Marketplace.
Please know that what you are experiencing is not part of the Marketplace app in any way. App licensing and installation are built and supported directly by Atlassian.
If the Uninstall button is grayed out, this means that your cloud instance is using Atlassian’s new cloud billing engine, where the stop trial button is not available. Instead, there is a "Manage Subscription" button.
We have raised this concern with Atlassian, but unfortunately it is not something we can solve from our side directly and actively. Having said that, this is how you stop your Deep Clone for Jira trial:
- Click on the Manage Subscription button.
- You will be redirected to the Billing page for your cloud instance.
- Cancel the subscription for this add-on.
The app subscription will be canceled and scheduled for deletion after the cancellation period of 30 days. If you would like to immediately delete the subscription and not wait for the cancellation period, please contact Atlassian Support. They will be able to help you avoiding unapproved payments.
If you're facing any issues with a Marketplace app, keep in mind that most vendors provide highly responsive support. For any concerns related to a codefortynine app, don’t hesitate to contact us directly!
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