I have a table present in the Ticket Description with three columns
Column1 Column2 Column3
"Worked" "XYZ" "YES"
Now I wanted to create a Automation rule to do a status change depending on above columns value comparison.
Ex: Worked is Yes, Close the ticket.
I tried Comparing two values, That is not exactly what we wanted.
How can this be achieved? Please suggest.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.