Automation based on form field

[Paula Brück]

Hello everyone,

I am currently in the process of mapping our onboarding process within Jira. So far I have been able to map everything and it works. The last step is currently missing (marked in bold).

Department 1 creates a ticket including form A. The ticket is then forwarded to department 2 including form B. As soon as form B is submitted, a SubTask is automatically created. As soon as this SubTask changes its status to closed, another SubTask is to be created. But only if a specific field has been selected in form B.

My automation currently looks like this:

The restriction that the new SubTask should only be created if the CRM field has been selected in Form B is missing. 

Do you have an idea how to add this If rule?

Best regards, Paula

[Paula Brück · Accepted solution]

I have implemented the following:

I have created a new custom field. I linked this to the corresponding field in the form.
I then added the following if rule to the automation:

[Anastasia Seidaridi]

Hey @Paula Brück

sorry, just saw your answer. 
What if you insert {{issue.parent.key}}, like this? 

[Anastasia Seidaridi]

Hi @Paula Brück ,

I'd try something like this:

1. 2.3.

[Paula Brück]

Hi @Anastasia Seidaridi , thanks a lot for yout suggestion! 
Unfortunately I get the following error message: