Send email when was assigned by automated rule

[Daniela Buffarini]

Hello, could you support me with this use case? In my Jira instance, in the notification scheme, we have configured in Email Notification Preferenses send an email when "the issue is assigned to you" and this works ok, but when including a post function in workflow that automatically assigns the card, the person who has been assigned does not receive the mail. Can someone give me clarity why does this happen?

[Mohamed Adel · Accepted solution]

Hi @Daniela Buffarini 

I think your problem with the order , Can you please check the order of your post-function and be sure that it is before firing  issue event

[Daniela Buffarini]

Hi @Mohamed Adel  Thanks for your help, I add a screenshot to see the order; I understand that the execution rule that I automate happens first. In what order should it be executed so that it then executes the action of notifying the assigned users?

[Mohamed Adel]

@Daniela Buffarini 

Now the problem is that you are trying to assign your issue but the fired issue event is Generic Event and this is not the one you configured your notification scheme for as you configured "Issue Assigned" Event , try to add your assignee script after firing the Generic Event and let's see how this work 

[Daniela Buffarini]

Thanks again @Mohamed Adel . I followed your advice and changed the configuration in this way, but still the notification scheme did not send the mail

[Mohamed Adel]

@Daniela Buffarini  good, now let's check your code how you are setting the assignee can you share your custom script 

[Daniela Buffarini]

Yes.  This the code and assign the user correctly

Text: 

import com.atlassian.jira.component.ComponentAccessor

def userManager = ComponentAccessor.userManager
def someUser = userManager.getUserByKey("xxxxxxx")
issue.assignee = someUser

[Mohamed Adel]

ok , update your script to be like the one in this thread 

https://community.atlassian.com/t5/Jira-questions/Updating-assignee-via-scriptrunner/qaq-p/637155

import com.atlassian.jira.component.ComponentAccessor

def issueService = ComponentAccessor.getIssueService()
def userManager = ComponentAccessor.getUserManager()

def user = userManager.getUserByName("tbas")


def validateAssignResult = issueService.validateAssign(user, issue.id, issue.reporterId)
issueService.assign(user, validateAssignResult)

[Mohamed Adel]

also, move your assignee script order to be before the Generic event ,the ordering is not the issue now

[Daniela Buffarini]

Now with this code I try again, but it does not make the change to assign the new user. Assigne remains unchanged. If it was Unassigned, it remains unchanged. Test in both circumstances, with the rule before General Events and with the rule after General Events with the same result. It does not update in assigne. I can not understand how to achieve the assignment and the sending of mail. Coud you keep helping me @Mohamed Adel 

[Mohamed Adel]

@Daniela Buffarini  is there any error in the script history log?

[Daniela Buffarini]

No. 

[Daniela Buffarini]

This is how notifications are configured for the project, just in case

[Mohamed Adel]

What is the configuration on issue assigned event ?

[Daniela Buffarini]

It is exactly the same as generic event