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318 comments

Thanks for the recording!

issue summarization is my fav

Learned about Atlassian Intelligence.

Key takeaways: summarize page in Confluence and summarise comments function in Jira.

Got an intro to rovo

Love the Tier 1 JSM automation/s!

Learned useful ways to supercharge JSM with Rovo.

Excited to start using Atlassian AI!

Great to part of this session.

Lovely interactive session, Dr. Valeri Colón

Looking forward to learning on how AI can provide Smart Automation, help our agents create documentations on solutions, and do analytics in JSM.

Learned how to create an intent in Virtual Agent :)

I was pleased to learn that information shared through Rovo is contained within the end-user licensed instance and is not used to train the LLM

Like • Liz Tanner likes this

Hi!
Today, we were split into two rooms, and in mine, we reviewed the features of Atlassian Intelligence integrated with JSM through the creation of an AI virtual service agent.

Thanks for the session!

Like • Liz Tanner likes this

learned about the Agent types

I learned a lot about agents!

Summarise & Automation functions - efficiencies for day to day!

This Rovo session was fun! Thanks for showing us how to get started with it!

Great session on Rovo!

As an Atlassian Solutions Partner, Rovo is helping my teams at RenWare when we go into new client sites save time because we can use it to obtain key information about the client's current environment and usage patterns. Before Rovo, this would take us a few hours to a few days depending on the size of the instances they had for Jira and Confluence. We are currently building out bots in our own environments to build a collection of them that we can use for each client engagement.

It was a great session that gave a good overview of the potential of Atlassian's AI. I like to use it to improve my writing and to summarize Confluence pages.

Was an excellent session all round

Q&A from our latest AI + Rovo courses are now available in our course resources. Course Questions.jpg

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The Community has previously shared the use cases I too learned so I'm going to nerd out on the stellar instructional design a bit:

The Train the Trainer facilitation delivered by @Dr Valeri Colon _Connect Centric_ revealed the full extent for me regarding use cases. The collaborative activity in the webinar put AI + Rovo documentation into motion for me, so I could go past theorizing and experience how they'd benefit team associate and team leads in my field. The Play and Ways of Working supplements furthered my learning security and confidence in being able to pass this training, and thusly the products, along to other trainers of any background--not just other tech-savvies or facilitators.

Two improvements I would like:

1) the Rovo use cases really drove the benefits of Rovo home to me, thus this webinar needs to be a full hour, not 1/2 hr,. and

2) on top of the existing interactive activity, the breakout groups should have to tackle a realistic problem in collaboration. I rarely work solutions for a team solo even as a solo IC-consultant.

I also know SMB brass who would ignore Rovo b/c team collaboration, believing it would produce the same benefits as a team collaboration. Showcasing how AI + Rovo could mitigate financial burden and worker stress in the more realistic team nature of solving problems would be a major driving point to purchase, adoption, and continued implementation of these products for me.