Created Jun 20, 2023, Last active Jul 28, 2025
Today I saw the below message popup in our Production instance... but have not yet been able to use this feature in either Jira software issues or Jira Service Management issues. I am curious i...
Hi community, I’m Izzy, one of the product managers working on AI at Atlassian, specifically looking after our new ‘smart answers’ feature in Confluence search. I hope you have been enjoying the ex...
Say we want to use AI in JSM. We use our Confluence as a source of knowledge. How does the system determine whether content can be shared with whomever is asking the question? Same with Conf...
Please enable the Virtual Agent for our JSM. Even after enabling it the Virtual Agent the functionality is not visible on JSM.
Hi all, We hope you've been enjoying the Atlassian Intelligence experience so far in Confluence! Our goal is to learn as much as possible about our users' experience so far so we can improve it f...
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I've used Open AI (ChatGPT) to ask some basic questions around Jira in the past; however, with the historical limitation in the current version of ChatGPT, its not a good go-to for asking questions l...
I cannot search on confluence with /AI
How can we utilize Atlassian Intelligence for measuring our deployment rate for change request under Jira Service Management Project
I've noticed that it does indeed understand other languages but in our case it responds in English. With sometimes untranslated words in between. In my case, my language settings are english, but a ...
Hello AI team! I just got access to AI for Confluence and I was wondering if it would be possible to enable it for Jira Software also? Do we need to make the request? How are we selected for AI act...
Hi! I can get into the virtual agent settings and manage intents etc, but someone else on my team just sees a blank screen. She is an admin in the project and also a global Jira admin... wha...
Hi AI Beta Community! I’m Jensen Fleming, the Product Manager for Summarize comments using Atlassian Intelligence in Jira Service Management. The product beta is now available to those in the Jira Se...
So I don't know if we're doing something wrong. Apparently, our organization already has AI access for all products. However, it only runs in Confluence and JSM (AI Agent), and it doesn't turn...
Hi all, Want to know which products currently have Atlassian Intelligence available? Check out this page. Need a quick reminder of how to activate Atlassian Intelligence for products in your orga...
I believe that I have everything set up based on the setup page for Atlassian Intelligence answers, however I do not thing that this feature is working. When i go to our customer portal and ente...
I'd like to start the AI Beta program but myself and our legal team are concerned about this statement in the terms that apply to Your Data linked here. It states that Atlassian has rights to ...
Hi - can someone from Atlassian help me figure out why AI is not turned on in my sandbox even though i have turned it on via admin function? I'm checking under issues tab within a project so...
Hi team, I keep an eye on this feature table and wonder with the remaining "coming soon" features will become available. Understand Atlassian Intelligence features in products | Atlassian Support A...
Hi all, Hope you have been enjoying the Atlassian Intelligence experience so far! The team here at Jira NL Search have very much had a blast building it for you. One of our main goals of releasin...
Hi Atlassian Team, We got access to the AI-supported JQL issue search, but we hoped to try out the Virtual Agent and the AI feature to summarize JSM issues and their comment history. We are using J...
Hello, I'm wondering if somebody can clarify seemingly conflicting statements from the Atlassian Intelligence T&C and the Responsible Technology Principles. Specifically, in the T&C...
Hi All, I was able to activate the AI access on my Atlassian product , as per the instructions received , however I'm not able to see any changes or new options that indicates AI has been activate...
Hi! I was just given access to Atlassian Intelligence for Jira Software today. Am I able to get access to it for Confluence as well? Looking to try out all the features! Thanks.
Hi there! I’m Alli Shea, the Product Manager for Confluence Search. Atlassian Intelligence answers in Confluence is an OpenAI-powered tool to answer your questions directly in the Confluence search...
I previously created intents to cover common requests, however these intents are also in our KBs. I'd like to quickly be able to toggle intents on and off in the testing channel, to compare how the A...
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