Multiple rows for same transition in Work Item Status History

[Lurae Criswell]

Hi.  I am looking at the Work item status history table and there are multiple rows for the same transitions. They have the same Started at values but different Ended at values.  When you look into Jira itself there is no back and forth between statuses or anything like that.

Example:

Work item key	Previous status	Previous status category	Status	Status category	Minute of Started at	Minute of Ended at	Total sum of Time in sec
CERT-124907			Open	To Do	2025-08-11T06:42	2025-08-11T14:01	26,368
CERT-124907	Open	To Do	Testing	In Progress	2025-08-11T14:01	2025-08-11T14:01	0
CERT-124907	Open	To Do	Testing	In Progress	2025-08-11T14:01	2025-08-13T12:11	166,163
CERT-124907	Testing	In Progress	PM Review	In Progress	2025-08-13T12:11	2025-08-13T12:11	0
CERT-124907	Testing	In Progress	PM Review	In Progress	2025-08-13T12:11	2025-08-14T14:31	94,821
CERT-124907	PM Review	In Progress	Closed	Done	2025-08-14T14:31
CERT-124907	PM Review	In Progress	Closed	Done	2025-08-14T14:31	2025-08-14T14:31	0

[Natalia_Kovalchuk_SaaSJet_]

Hi Lurae Criswell!

I suppose this can happen because Jira sometimes records internal or background updates that aren't visible in the work item itself. In other words, Jira may log some small technical actions even when the status didn't really change back and forth.

If you need a more advanced, easier way to track Status transitions in Jira, I recommend you try Issue History for Jira app from SaaSJet team. 

Using this app, you can:

• Track every status change in one place (for one or multiple projects).

• See the exact time and person responsible for each change.

• Avoid confusion with duplicate system records.

• Export reports to Excel or CSV for reporting or audits.

You can also check out this article: How to Track Jira Status Transitions Easily