is it available to use JIRA as an IT ticketing system on a small number of end-users for free ?

[Mahmoud Tubar]

I had a small number of end-users and there is already offshoring system from client side,

I need Jira service management with integration with MS 365 for internal use

[Thales Santos]

Hello @Mahmoud Tubar and welcome to the Atlassian Community.

There is free tier for Jira Service Management with 3 agents and unlimited customers. Please have a look at our page https://www.atlassian.com/software/jira/service-management/pricing for more information.

I hope this answers your question.

[Mahmoud Tubar]

Thanks Thales for your respond, your help appreciated.

[Abhishek bv]

Yes, JSM will be an excellent choice for internal use, especially with a small number of end-users and it can be easily integrated with Microsoft 365