I can't link a Slack channel to my Atlas project.

[Carlos Garcia Navarro]

Hello,

From Atlas, I'm trying to add a Slack channel in the followers section, but the specific Slack channel doesn't show up as an option. What are the criteria for Slack channels to be searchable and selectable?

I also tried to paste the link of the Atlas project in the Slack channel, but even though I get a success message, no link happens.

What am I missing? Thanks!

[Nir Nikolaevsky · Accepted solution]

Hi @Carlos Garcia Navarro 👋 

Let's figure this out! I have a few questions to help narrow it down

1. Is the project you're trying to connect a private project?
2. Can you see other channels from the same Slack workspace? Is it only the one channel you're trying to connect that's missing?
3. You mentioned getting a success message in Slack, can you please send a screenshot?

[Carlos Garcia Navarro]

Hi @Nir Nikolaevsky ,

I was able to resolve this issue finally! :-).  The problem was that there were channels in two different workspaces. I had to re-installl the Slack app but selecting the other Slack workspace, and then I got access to all the channels.Thanks for all the good questions and suggestions! 

[Nir Nikolaevsky]

Glad you managed to resolve it and thanks for sharing this with the community! 🙂

[Amanda Barber · Accepted solution]

Have you tried using the /atlas command in Slack or /atlas connect <URL> shortcut will directly link your Atlas project with Slack?

[Carlos Garcia Navarro]

Yes, but it didn't work.

[Amanda Barber]

Can you maybe uninstall and reinstall the app in Slack?

[Carlos Garcia Navarro]

These are all good ideas. I tried that too, but the problem persists. Are you able to connect the Atlas projects with any Slack channels? I wonder if there are some criteria...

[Carlos Garcia Navarro]

Ok, I was able to resolve this issue (with some help) :-)  The problem was that there were channels in different workspaces. I had to re-installl the Slack app but selecting the other Slack workspace, and then I got access to all the channels. Thanks for all the good suggestions! 

[Amanda Barber]

Ahh, thank you for sharing the resolution!