Make our helpcenter public to everyone without the need to sign up for email

[christos]

Currently we have created our public help center via confluence. However, every time a new external customer needs to check the our help center portal they need to sign up first.

Is it possible to have open 100% so no need for sign up for our external customers?

Best,

Christos

[Amanda Barber]

Hi, @christos - it sounds like you need to adjust some space permissions for anonymous users.

Check out the instructions to updates these here: https://support.atlassian.com/confluence/kb/how-to-give-non-confluence-users-access-to-a-space/

[christos]

@Amanda Barber thanks for the link. Space permissions are on for anonymous users however when a user goes to our helpcenter portal they still need to sign up with their email address. Any other recommendations?

[Amanda Barber]

Hmm, I'm actually not sure then. I think that might not be available natively. I see some info about this on the Refined help center - https://help.refined.com/space/CLOUDDOCS/4704437241/Add+knowledge+bases+to+your+sites

[Lotje Euser]

hey Christos,

Lotje here from the Refined team. We offer an app to build a knowledge base, that is accessible for anonymous users as well. 

Feel free to schedule a quick call with me here, I'd be happy to show you our solution.

Kind regards,
Lotje