AI work creation from MS Teams - now in Beta!

[#1]

We are thrilled to announce that AI work creation from MS Teams is now available in Beta! This feature allows you to seamlessly convert messages in Microsoft Teams into Jira work items without having to context switch between tools. By leveraging AI, this feature automatically generates concise summaries and detailed descriptions from a selected message. Less copy & paste, less open tabs and less breaking focus!

How to use the feature:

1. Open MS Teams and locate the message you want to convert.

2. Click on the three-dot menu and select "Create work item in Jira."

3. Choose the appropriate Jira site and project - ensure it is a Jira site with AI enabled.

4. Toggle on AI to generate the summary and description then click “Create”

So, what are you waiting for? Reduce the time spent on manual data entry and focus on what truly matters—solving problems and moving projects forward. Get started now, and enhance your team's productivity with a seamless workflow between MS Teams and Jira!

We’d love to hear from you!

We can't wait to hear your feedback! Feel free to share your thoughts and feedback on this post or via the thumbs up/down when you use the feature. Your input is invaluable to us as we strive to enhance your Jira experience.

This feature joins a suite of capabilities that allow you to create work items from various platforms, including Confluence and Slack. Try them out and let us know what you think!

Getting started with Atlassian Intelligence in Jira

AI work creation from MS Teams will be available exclusively to Jira Cloud Premium and Enterprise customers. Whether your organization is already on either plan or is interested in upgrading plans to gain access to these capabilities, please refer to the resources below to get started with AI:

• Atlassian Intelligence in Jira → Feature guide

• How Atlassian handles your data → Trust Center

[Josh]

Hi @Aditi Venkatesh it's great to see focus on enabling more functionality between MS Teams and Jira. Are there any plans to expand this feature to allow the creation of JSM Requests from MS Teams?

While it's technically possible to create JSM tickets from the work item view (as opposed to the JSM customer portal), that approach has a variety of drawbacks:

1. Any "hidden" values set on the JSM request type (i.e. pre-populating certain fields) are not set when a JSM request is created via the "Create" experience.
2. The appropriate JSM form is not displayed to the user.
3. Any field name aliases that are set in the request type do not display in the work item view (instead the "true" field name is shown).
   1. We utilize this quite a bit to prevent having to create a ton of custom fields for similar purposes.