Atlassian Cloud backups for non-Enterprise plans?

[Dave Mathijs]

Hi all,

The Organization administration Documentation page Overview of Atlassian backups states that Atlassian is "rolling out a new backup and restore experience for a limited number of customers on the Enterprise plan through a beta program."

What does this mean for the current Atlassian Cloud backup solution for non-Enterprise (i.e. Standard/Premium) customers?

Is the documentation still valid?

Can Standard/Premium customs still connect to an Amazon S3 storage?

The current documentation articles are rather ambiguous about this.

[Akriti Sagar]

Hi Dave,

Good question. The new backup and restore functionality mentioned in the docs is indeed being rolled out first to Enterprise customers through a limited beta. For Standard and Premium plans, the existing backup solution documented in Atlassian Support is still valid — you can continue to generate site exports and use the available APIs.

At this time, the S3 storage connection is only part of the Enterprise beta program, so Standard/Premium customers don’t have direct access to that integration. If Atlassian expands the new experience beyond Enterprise, it will be updated in the documentation and on the Cloud Roadmap.