Bamboo not starting up after restore from backup

[Roman Bediner]

Hi, 

After a full restore of Bamboo, the Bamboo application is not starting up, error

Caused by: java.io.FileNotFoundException: "bamboo-home/index/results/segments_ahph and this file is not in any of the backups? Any advice?

[Krystian Brazulewicz]

Hi Roman

Try the following:

• stop Bamboo
• remove bamboo-home/index/results directory
• start Bamboo
• go to Administration / Indexing and enforce full reindex of Bamboo

[Roman Bediner]

@Rafael Sperafico - forgive me if its a silly question, but how do I open a support ticket? We have an on premise installation. 

[Krystian Brazulewicz]

https://support.atlassian.com/servicedesk/customer/portals

[Roman Bediner]

@Krystian Buszkowski - thank you, after some time researching this, it was exactly what we needed to do. Thank you for your response, it worked. 

[rsperafico]

Hello Roman,

Thank you for your question.

Please, open a Support Ticket and mentioned this answer in the tickets description.

Once you do, we will provide you further information on how to investigate this issue.

—

Kind regards,
Rafael P. Sperafico
Atlassian Support