Bamboo to Jira and Confluence Application links connection failure showing network error

[Jeby John]

Bamboo to Jira and Confluence Application links showing connection failure with network error as shown below. We are using Bamboo 10.2.2, Jira 10.3.5 and Confluence 9.2.3

java.net.SocketTimeoutException: Connect timed out

[Charlie Misonne]

Hi @Jeby John 

A timeout is very generic so it can be almost anything.

Are the applications running on different servers?

Can you connect to their URLs from the servers? Is DNS resolving when doing so?

Maybe you missed some proxy settings?

[Jeby John]

Hello @Charlie Misonne
Thank you for your response. Could you provide the correct proxy settings for Bamboo?

And which file in the Bamboo install directory can I find the proxy settings?

Regards,

Jeby John

[Charlie Misonne]

I'm afraid I can not answer that question since this would be very specific to your environment. Are you supposed to use a proxy? Maybe you can tak to a network admin.

Proxy environments should be located in <install-dir>/bin/seten.sh file if you are on a Linux server.
This is a related question that lists the variables to be used 

Were the application links working before? Or is this a new issue?

[Jeby John]

It was working perfectly before; we upgraded the OS for Bamboo from AL2 to AL2023 after that we are facing this issue...

[Charlie Misonne]

A few things you can do to troubleshoot this:

Login into the Linux machine:

• ping the the IP of Confluence and Jira

  ping <ip address>

• perform an nslookup to the domains of Jira and Confluence

  nslookup confluence.example.com

• make a http request to Confluence and Jira
  

  curl -L https://confluence.example.com

Other questions:

1. Is Bamboo running as a service or do you use the startup script? Perhaps it was not started the correct way after the upgrade?
2. Are the applications running on a single Linux machine or do you have a machine per application?
3. Was only Bamboo's machine upgraded?
4. Check the firewall. A timeout can often indicate closed ports