Upgrade from 6.4 - Cost

[Rafer G]

We currently pay for 5 Agents (plus the master). However we're running 6.4 and I'd like to upgrade.

Do we need to pay another fee to upgrade to the latest version? Or are (unsupported) upgrades part of the yearly fee that we pay for the agents? 

[Martyna Wojtas · Accepted solution]

@Rafer G software update (as an element of self-managed software maintenance) is included in the yearly fee: FAQ 

What are the benefits of renewing software maintenance?

Renewing your software/subscription maintenance will ensure your continued access to the following benefits:

Support

You'll continue to receive Atlassian's legendary support. Atlassian's support is available via our online support system.

Software Updates

Our products continue to evolve via frequent and significant updates. If you're after new features and ever-improving usability, active software maintenance ensures you continue to receive all the latest software updates*.

When does self-managed software maintenance start?

New license: Your 12/24-month software maintenance period will commence from the date of payment confirmation.

Upgrade: Software maintenance will commence from the date of payment confirmation.

Renewal: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.