Why am I not allowed to upgrade to a Bamboo version without security problems?

[iron.werther]

Hello!

While trying to upgrade from Bamboo 6.0.3 to 6.1.6 to close the security hole from recent alert, Bamboo 6.1.6 tells me at startup:

Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at https://support.atlassian.com

What's wrong here?

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Greetings

  Pete

[somethingblue · Accepted solution]

Hi,

It sounds like a licensing issue and that is confirmed by the knowledge base article titled Unable to run pre-bootstrap upgrade tasks as your support period has ended:

Cause

An expired key is being loaded by Bamboo during startup.

Resolution

This error happens when a customer has got 2 licenses on their account but the one that already expired loaded into their Bamboo.

The property below on your <Bamboo_Home>/bamboo.cfg.xml contains the license that already expired:

<property name="license.string"> (valid license value here) </property>

Here are the steps to fix this:

• Stop your Bamboo instance
• Backup the bamboo.cfg.xml file somewhere else in your file system
• Login to MyAtlassian
• Retrieve the valid license key

• Copy and paste the new license key on the property below, overwriting the one that expired:

  <property name="license.string"> (valid license value here) </property>

• Restart your Bamboo instance

Try the steps listed in the knowledge base article and let us know if you're still running into this issue.

Cheers,

Branden

[iron.werther]

Thank you Branden!

Indeed bamboo.cfg.xml contained the former license key (or such). And it was not updated even when I started the former version of Bamboo, 6.0.3, and re-entered the recent key. Doing it with vi let Bamboo 6.1.6 launch. I'll try now to launch version 6.2.5.

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Pete

[somethingblue]

I'm glad we were able to find out what's causing the issue.  Let us know if you run into issues starting 6.2.5.

[iron.werther]

There are none.