2FA email verification not being recieved

[j_floss]

Our master account email is not recieving 2FA verification emails. I've searched all inboxes for the associated email address and saw that there is a posibility that the email address maybe blocked due to bounce issues and I wanted to check in on that.

[Tansu Akdeniz]

Hi @j_floss 

Welcome to the Atlassian community!

Please check these existing threads:

• https://community.atlassian.com/forums/Bitbucket-questions/No-verification-email-after-setting-up-2FA/qaq-p/2769790
• https://community.atlassian.com/forums/Jira-Service-Management/Not-Recieving-Verification-Emails/qaq-p/2635780

Your email might be in on the suppression list. You can raise a ticket to Atlassian via https://support.atlassian.com.

[Ben]

Hi @j_floss 

I've checked the email account you've raised this community post using and can see that it's not on any blocklists.

Can you please raise a ticket directly with our support team so you can share the email you're referring to in private? You can use the paid company workspace URL that you have access to:

• https://support.atlassian.com/contact/

Cheers!

- Ben (Bitbucket Cloud Support)