BitBucket 5.3.0 Linux 64bit install Fails

[Christopher Gronde]

Trying to reinstall BitBucket 5.3 and the install file fails when I try to run it on RHEL7.

Exception:

java.lang.ArrayIndexOutOfBoundsException: 0
        at sun.font.CompositeStrike.getStrikeForSlot(CompositeStrike.java:75)
        at sun.font.CompositeStrike.getFontMetrics(CompositeStrike.java:93)
        at sun.font.FontDesignMetrics.initMatrixAndMetrics(FontDesignMetrics.java:359)
        at sun.font.FontDesignMetrics.<init>(FontDesignMetrics.java:350)
        at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:302)
        at sun.swing.SwingUtilities2.getFontMetrics(SwingUtilities2.java:1113)
        at javax.swing.JComponent.getFontMetrics(JComponent.java:1626)
        at javax.swing.text.WrappedPlainView.updateMetrics(WrappedPlainView.java:318)
        at javax.swing.text.WrappedPlainView.updateChildren(WrappedPlainView.java:297)
        at javax.swing.text.WrappedPlainView.insertUpdate(WrappedPlainView.java:463)
        at javax.swing.plaf.basic.BasicTextUI$RootView.insertUpdate(BasicTextUI.java:1610)
        at javax.swing.plaf.basic.BasicTextUI$UpdateHandler.insertUpdate(BasicTextUI.java:1869)
        at javax.swing.text.AbstractDocument.fireInsertUpdate(AbstractDocument.java:201)
        at javax.swing.text.AbstractDocument.handleInsertString(AbstractDocument.java:748)
        at javax.swing.text.AbstractDocument.insertString(AbstractDocument.java:707)
        at javax.swing.text.PlainDocument.insertString(PlainDocument.java:130)
        at javax.swing.text.DefaultEditorKit.read(DefaultEditorKit.java:273)
        at javax.swing.JEditorPane.setText(JEditorPane.java:1416)
        at javax.swing.JEditorPane.<init>(JEditorPane.java:290)
        at com.install4j.runtime.installer.frontend.headless.AbstractHeadlessScreenExecutor.init(AbstractHeadlessScreenExecutor.java:68)
        at com.install4j.runtime.installer.frontend.headless.ConsoleScreenExecutor.<init>(ConsoleScreenExecutor.java:24)
        at com.install4j.runtime.installer.frontend.headless.InstallerConsoleScreenExecutor.<init>(InstallerConsoleScreenExecutor.java:6)
        at com.install4j.runtime.installer.Installer.getScreenExecutor(Installer.java:92)
        at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:58)
        at com.install4j.runtime.installer.Installer.main(Installer.java:46)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:65)
        at com.install4j.runtime.launcher.UnixLauncher.main(UnixLauncher.java:57)

System properties:

java.runtime.name=OpenJDK Runtime Environment
exe4j.moduleName=/mnt/gitrepo/atlassian/atlassian-bitbucket-5.3.0-x64.bin
sun.boot.library.path=/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/amd64
java.vm.version=25.141-b16
java.vm.vendor=Oracle Corporation
java.vendor.url=http://java.oracle.com/
path.separator=:
java.vm.name=OpenJDK 64-Bit Server VM
file.encoding.pkg=sun.io
user.country=US
sun.java.launcher=SUN_STANDARD
sun.os.patch.level=unknown
install4j.exeDir=/mnt/gitrepo/atlassian/
java.vm.specification.name=Java Virtual Machine Specification
user.dir=/mnt/gitrepo/atlassian/atlassian-bitbucket-5.3.0-x64.bin.13778.dir
java.runtime.version=1.8.0_141-b16
java.awt.graphicsenv=sun.awt.X11GraphicsEnvironment
i4jv=0
java.endorsed.dirs=/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/endorsed
os.arch=amd64
java.io.tmpdir=/tmp
line.separator=

java.vm.specification.vendor=Oracle Corporation
os.name=Linux

exe4j.totalDataLength=289628754
sun.java2d.noddraw=true
sun.jnu.encoding=UTF-8
java.library.path=/mnt/gitrepo/atlassian/atlassian-bitbucket-5.3.0-x64.bin.13778.dir/user::/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
java.specification.name=Java Platform API Specification
java.class.version=52.0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
os.version=3.10.0-693.el7.x86_64
i4j.vpt=true
install4j.cwd=/mnt/gitrepo/atlassian
user.home=/home/bssadmin
user.timezone=America/Chicago
java.awt.printerjob=sun.print.PSPrinterJob
file.encoding=UTF-8
install4j.jvmDir=/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre
java.specification.version=1.8
java.class.path=i4jruntime.jar
user.name=bssadmin
install4j.executionMode=gui
java.vm.specification.version=1.8
sun.java.command=com.install4j.runtime.launcher.UnixLauncher launch 0   com.install4j.runtime.installer.Installer
java.home=/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre
sun.arch.data.model=64
user.language=en
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.awt.X11.XToolkit
java.vm.info=mixed mode
java.version=1.8.0_141
java.ext.dirs=/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/ext:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/jre/lib/ext
sun.boot.class.path=/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/resources.jar:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/rt.jar:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/sunrsasign.jar:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/jsse.jar:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/jce.jar:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/charsets.jar:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/lib/jfr.jar:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64/jre/classes
java.awt.headless=true
install4j.appDir=/mnt/gitrepo/atlassian/
java.vendor=Oracle Corporation
file.separator=/
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
sun.font.fontmanager=sun.awt.X11FontManager
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
sun.cpu.isalist=

[Ana Retamal]

Hi Christopher, we'll need to dig deeper into this issue to help you solve it, so it will be better if you open a private ticket with us at support.atlassian.com

When you submit the ticket can you let us know:

- Are you using ./atlassian-bitbucket-5.3.0-x64.bin -c or is he trying to use the GUI installer

- Are you trying to do an unattended install? If so, we need your setup file.

- Are you trying to deploy this with Docker or Chef

- Are you trying to install into a location that is not empty?

Best regards,

Ana